At FleetPrices.co.uk we are committed to ensuring that the Financial Conduct Authority's (FCA) key principle of treating customers fairly (TCF) is applied in all areas of our day to day business activities. We are fully committed to providing the highest standards of client service and advice whilst never forgetting that you have a choice of suppliers and products available to you. In adopting the TCF principle we recognise that the fair treatment of our customers is about adding value to the service we offer and ensuring we achieve the six "customer outcomes" as outlined by the regulator (FCA).
We continually aim to understand the needs of our clients.
We make certain our clients understand the risks associated with our services at the outset of an instruction.
We keep our clients fully informed in a clear and fair manner that is unambiguous and not misleading.
We ensure our services are delivered with clarity and transparency and do not contain hidden conditions or rely on complex technical definitions.
Any advice provided will be appropriate and take into account the customer's individual needs and circumstances.
We take our clients' privacy seriously and ensure that our staff are aware of and follow rules in relation to data protection to ensure that clients' details are kept secure and confidential.
We take any complaint seriously and will deal with any complaints promptly and make improvements to our operations where required (for our full complaints procedure please visit the "complaints page").
By taking this approach Fleetprices will ensure that TCF is at the heart of all its activities and its culture will be one where the needs and expectations of the consumer are put above all else. As a firm we will benefit through customer satisfaction, long lasting customer relationships and a sustainable, customer centric business. Thank you for choosing us!
* All vehicle images and car descriptions on this site are for illustration and reference purposes only and are not necessarily an accurate representation of the vehicle on offer.
T: 0800 097 0897
F: 0330 606 2619
535 Liverpool Road
Registered Office : Fleetprices.co.uk Ltd, 3 Manningford Court, Ince, Wigan, Lancashire, WN3 4JF
| Registered in England & Wales with company number : 6774890 | Data Protection No : Z1757197 | VAT No : 946297970 |
FleetPrices.co.uk are a credit broker and not a lender, we are authorised and regulated by the Financial Conduct Authority. Registered No : 656734
Fleetprices.co.uk is an Appointed Representative of AutoProtect (MBI) Limited which is authorised and regulated by the Financial Conduct Authority for Insurance Mediation FCA number: 312143.
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