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BVRLA Membership NO: 2008

Information Notice

who regulates us?

•Fleetprices.co.uk Limited is authorised and regulated by the Financial Conduct Authority (FCA) no. 656734 with permissions to carry out the regulated activity of credit broking for the purpose of consumer hire of a vehicle.
•This can be checked on the FCA website https://register.fca.org.uk/ or by contacting the FCA on 0800 111 6768

whose products do we offer?

•We offer a full and comprehensive range of motor vehicles from all manufacturers and including all derivatives.
•We offer brokered credit terms from our selected panel of lenders and may provide a list of these creditors on request.
•We do not sell insurances but may provide signposting to certain providers of relevant products that may be suitable for you.

what services will we provide?

•We will provide consultancy services in respect of sourcing and acquiring a motor vehicle at the most competitive prices in the market.
•we will source and facilitate the application for credit related to the hire or lease of the motor vehicle.
•We do not sell insurances but may provide signposting to certain providers of relevant products that may be suitable for you.
Our service agreement is separate to any finance agreement you may enter into.

what will we charge?

•We will not charge a fee for sourcing, arranging or facilitating credit however we may be paid a commission by any such provider.
•We will charge a “processing fee” for providing a consultancy service and sourcing the chosen motor vehicle. The cost of the processing fee will depend on the amount of work involved in procuring the chosen vehicle and will be no greater than £249 plus VAT and no less than £100 plus VAT.
•This fee is non-refundable.
•Prior to ordering you will receive a quotation which will include the exact cost of the processing fee.
•This fee will be payable by you, the customer, upon you ordering a motor vehicle and may be paid over the phone by debit or credit card.

Are there any cancellation fees?

We may charge a fee for cancellation of a vehicle order or our brokering services to the value of £300+ vat for services rendered.  This does not affect the rights afforded to you under the Consumer Contracts Regulations. All cancellations must be notified in writing to customerservices@fleetprices.co.uk

what to do if you have a complaint?

If you wish to register a complaint please contact us in writing at Fleetprices.co.uk Ltd, 3 Manningford Court, Wigan, WN3 4JF. Alternatively you may wish to email your complaint to customerservice@fleetprices.co.uk.

For further information and what to do if you are unhappy with our final response, please visit our "Complaints Procedure" page.

how we protect your data

Fleetprices.co.uk Ltd is also governed by the Data Protection Act. This ensures any information you give to us is secure and confidential. This information may be passed to other groups or affiliated members. Without this information and your permission, Fleetprices.co.uk Ltd is unable to process your enquiry or order.

For further information on how we use your data, please visit our "Privacy Policy" page.

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