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Car is fab. Just trying to work out all the bits on it.
Your service is fantastic and I shall recommend you to anyone who will listen to me!
Great service from Beverley. Best customer service I have ever had and I am picky! Delay on afternoon of delivery but that was not the drivers fault. The number given to him was wrong as it had an extra digit and that was the fault of the dealer (plus the traffic of course!)
I am very impressed with the whole experience and will recommend you without doubt.
I'm very happy with the car, it's the right choice for us at the moment and having had two Audis I'm glad I chose BMW this time around. I have to say that the whole process has been very smooth. Leo was patient at the beginning as we played the familiar additional options dance and in the end I think I got the spec vs price just right. Once the order had gone through and I was passed over to the support team things continued in a similar vane. The support team were knowledgeable regarding my order and responsive to all of my queries. It seems to me that decent customer service is a bit of an elusive trait these days, to find it in abundance with Fleet Prices was refreshing. There was a slight delay around the time of the finance documents but I think that was more to do with Arval not telling Fleet that they had received everything that they needed. The car was delivered clean and in perfect condition with 247 miles on the clock. It would have been nice to have put those miles on myself but that obviously would have required transport delivery. Maybe that could be an additonal option you could offer to customers if they required it?
Otherwise I really can not complain. See you in three years.
Yes the service was amazing it was my first time looking at leasing a car after my partner told me about it and Ashley Humphreys was super nice and super helpful didn't over complicate it for me as
I'm not a car person I just knew what budget I had every month and the car I wanted he never forced anything on me which is a massive plus if he had I would have gone somewhere else. He advised me on the delivery date and then your team kept me updated on every step it was seamless.
Every email I send no matter how silly was answered the whole experience was excellent and I would have no hesitation in using Fleet again and when the 3 years is up I'm sure I will be looking at another deal with Fleet.
The delivery man who had just driven my car for 8 hours was amazing and very pleasant and went over my car again without over complicating anything and it was with me at the time he said which for a working full time mum is what is needed.
Got the car without any issues.
Really pleased with it especially at the price.
Shame the roads are so dirty at the moment as it looked great when clean J
Many thanks for your help with this. It all went very smoothly
I email you with regard to Anissa Elmecheri, We just wanted to say what a credit to your company she is.
Anissa has been a wonderful help and has made the contract hire process an easy and stress free process.
We have got the exact car we wanted down to the finest detail !
She has answered every question quickly and thoroughly, irrelevant of how ridiculous the question and late the email has been sent.
She has dealt with everything professionally and quickly and we have been amazed how quickly the car has been ordered and delivered.
We have already passed her details onto two other people who are interested in contract hires and will continue to do so.
Please congratulate her on being a valuable member of staff.
Thank you Anissa and Fleet Services.
Emmi Moules and Lee Purdy
Emmi Moules & Lee Purdy
Just to let you know that I am thrilled with my new car. Everything went according to plan and I couldn't be more pleased.
I will definitely recommend you to anyone who is interested.
The car is great. Good job once again in sourcing the car for me. Love the colour!!
'This is my second lease from Fleet Prices and I must say, customer service was great. Elena was very informative and quick in responding to me with different options. Communication was excellent throughout. Car was delivered in great condition and exactly when I was told it would when booking the lease deal. Very happy with car and have recommended you to friends. Thanks'
Good morning Anissa
Just to let you know the car arrived yesterday and it is superb!
Many thanks for all your excellent help
It went really well Steve. Very happy with service from start to finish and would recommend. Loving the car. Thanks Nick
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