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Sorry for the delay in replying, but I kept your mail in anticipation that I would get a chance to reply as some stage. I can offer the following comments:-
1. I used the internet to find leasing companies, so your presence on contracthireandleasing.co.uk was where I found you.
2. I found Rachel easy to deal with, prompt at getting back to me regarding availability and generally very helpful all round
3. The finance application process was not too onerous and acceptance granted quickly
4. Delivery arrangements fitted in around the collection of my previous car with no issues, which saved me some hassle
5. The car was delivered early on the due day with no issues
6. Subsequent to delivery, Rachel has dealt promptly with a few queries for me, though I have a minor problem with the service interval computer which was not reset prior to delivery (I've emailed Rachel about this).
Hope this is of use - my overall experience was good and I would definitely consider using you again next time round.
Would like to say a big thank you to Anissa for keeping me up to date all the way through to delivery and helping me pick the right car. I'm over the moon with the car and it's absolutely gorgeous. If Anissa is dealing with your request be sure that you're in good hands! Thanks once again.
Hi Steve - excellent service throughout so thanks very much. Will be in touch if any probs.
Good Morning Steve.
I apologise for late reply, we are currently in Spain (weather not the best)
I can confirm the full process of hiring the van from yourselves has been effortless. Fleet staff has kept me informed at each stage. Very competitive prices and constant updates. Also on day of delivery we had a funeral to attend, rather than arrange another delivery date it was agreed to let my brother take delivery with my authorisation.
I would definitely recommend, and most certainly use again.
Kind regards and thank you.
Ps very happy with van....
Thanks for the mail.
Yes all went perfectly with the delivery and I am very happy with the vehicle.
The service from yourselves was first class and both Leo and Jessica were very helpful and kept me up to date throughout the process.
I would gladly recommend yourselves to others without hesitation.
I would just like to say the whole service from start to finish has been excellent. Chris, the support team and the gentleman who delivered the car have all been extremely helpful and friendly whilst maintaining a professional approach. Any queries I had were answered and dealt with promptly and effectively. The new car is fantastic and I'm really pleased with it. I look forward to dealing with you again in three years when the lease is due for renewal and you will come highly recommended to anyone I know who is considering leasing a car.
Overall I am very pleased with FleetPrices from start to finish. I was disappointed with the lead-time for delivery following receipt of order and realise the delays were out of FleetPrices control. Having discussed my concerns with Leo, I am extremely satisfied and grateful to both Leo and Myles (Holdcroft) for owning and addressing my conerns as a result of the delays. They worked together to keep me mobile whilst I await delivery and continued to keep me up to date with the latest progress to minimise disruption to me.
With a delivery date secured, all went as well as expected.
I am now enjoying my Volvo XC60.
We are delighted with the car and the whole process from first contact with your company has been brilliant, your staff are a credit to you from Chris to Wyn the whole team has been so helpful, we were nervous as we've never leased before but were so happy that were sure this will be a long relationship between us.
Tom, Julie and kids
Morning Anissa - the car arrived safe and well, and is really nice - very pleased.
Many thanks for all your help as usual.
I'd like to thank your team and especially Leo for very positive purchase experience. when I approached Leo I was not quite sure who you guys were, how the process works and what are the associated risks. however Leo's professionalism, prompt and informative responses (and some checks I had to run myself) helped to alleviate my concerns to the point I was ready to order.
unfortunately, by that time, the deal that I chose and had in mind was no longer relevant. I was obviously somewhat disappointed by missing on the car that I had in mind but was now looking for alternatives, when Leo called me back with a much better offer on a similar car!
Pre-Sale - Excellent (Leo)
Sale - Excellent (Leo)
Post sale (documentation) - Very good (various sources though - Leo, Support team, Hitachi)
Delivery - Excellent (was deliver by my local mini dealer, to my home)
Price - Excellent.
Overall, I'm very happy with the purchase and the experience and will be coming back when the need arise for a new car.
Thanks and kind regards,
* All vehicle images and car descriptions on this site are for illustration and reference purposes only and are not necessarily an accurate representation of the vehicle on offer.
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