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Both Chris and the service team were exemplary throughout the process. I've been 100% satisfied with service and price. `Chris was both responsive and friendly in the execution of the sale – the right balance between polite and persistent – no pushy sale, no call every 5 minutes but just enough to keep things moving when I got busy. The after sales team have also been top notch with quick email responses and the right level of information.
All told, its been smashing, and I'm glad you dropped me a mail to let you know that was the case. I'll be in touch as I need to secure another couple of vehicles over the coming months.
Everything went very well with the delivery. My only complaint about the process was the time it took to complete. There was a couple of weeks lost due to finance paperwork. I already took the gap insurance.
I'd be more than happy to share my experience with Fleet Prices.
Having leased cars previously I was somewhat prepared for what to expect and already knew the make and model I required so it really all come down to finding the best deal available.
I hit the usual comparison sites and made contact with several of your competitors to get the best deal, I have to say I was left very underwhelmed when my emails were not responded, quotes came back that did not math those on the website and generally a lack of confidence in their abilities.
I am pleased to say that Fleet Prices really stepped up and managed to secure a very competitive quote based on a new order Audi A4. Not only that, I was fortunate enough to have Andy arrange the details and I have been really impressed with his engagement, motivation and transparency throughout. A phone call was followed up with an email, he kept me fully updated throughout the process.
I have already recommended you to a number of friends and colleagues based on this experience and look forward to future discussions at lease expiry.
Many thanks and please pass on my gratitude to Andy, and if possible make sure a drink finds it way to him this Christmas as he truly deserves it on this engagement.
In terms of the experience I would say it was first class, Michael Tomlin took my initial request for information and ensured I had the required quotes and any further support information very efficiently. He also worked under my constraints being available by e-mail only most of the time as I was busy deploying various services in different areas around the country and not always available by phone.
He was as honest as he could be - I probably could have found a better deal but he came across as the more professional and therefore trustworthy of the pool I was dealing with at the time. All arrangements went smoothly and he was able to answer what probably seemed like obvious queries in a timely manner and without fluster.
The delivery went smoothly, it was early and to be honest I was still abed, but the chap waited a few minutes for me to rise, showed me around the vehicle and pointed out the controls of note, access to the boot etc and we walked around - in the rain - to confirm all was well.
As mentioned to Michael in a note last night, the vehicle is a huge hit not only with myself for the quality and driving experience, but the family are very much enamored by it - more so even than the most recent Scirocco which previously held the top position.
To date then nothing but a positive experience all round from Fleetprices and Mercedes, and if asked I will certainly recommend your services.
I'm very happy with the car. In fact it appears I have the latest 'Ultra' A6 model with S-Tronic rather than the CVT multitronic auto that was current at the time of ordering. Although the same retail OTR price as the superseded car, it seems like a bonus to get a slightly more efficient, powerful car with a better gearbox than I was expecting!
The car was driven from Swindon by a very nice gentleman who, despite arriving early for an afternoon delivery, was happy to wait for me. I had a BMW lease car delivered a couple of weeks previously which was trailered to me but I don't mind as long as it arrives clean with a little fuel.
Michael Tomlin dealt with my order and was always helpful and polite. I had a very prompt reply to my initial enquiry and subsequent emails were dealt with very promptly. This won my custom. I find the website quite nice to navigate. It did seem to take an inordinate time to approve the finance though. Far more than I have ever encountered with other lease cars and I have a very good income and credit rating. A BMW I leased with another company took a fraction of the time and the process started at the same time. Once approved the car was actually delivered a little earlier than estimated so, overall, I am a happy customer.
I did question the initial document fee which seemed excessively high compared to other lease brokers. Due to the time it took to approve finance, this was actually reduced at my request to the fee comparable to your competitors. I also had some slight concern as your company is not BVRLA registered. I would recommend you do register if you can to reassure future customers.
Overall, I am delighted with my A6 which was delivered on time and with the latest spec. I would recommend your company without hesitation. But perhaps look to change your Credit check company!
The delivery of our vehicle went very smoothly indeed. My husband was at home last Thursday (4th Oct) and he says the gentleman that delivered was extremely polite, professional and took a great deal of care when explaining how to use the cars features etc. Ian was very pleased with the delivery of our new car and the man should be highly commended.
Found this company on the internet offering a very competitive deal. From my first contact with the company through the whole process to delivery the service was excellent. Would highly recommend to anyone looking for a good price backed by excellent service.
Rachel looked after us very well, as she always has.
Thanks for your email. I have set out a testimonial as follows:
This is the first time I have used the personal contract hire route to acquire a new vehicle. I would have no hesitation in recommending Fleet Prices to anybody thinking of doing the same.
From my initial enquiry through to delivery of the vehicle, the process was simple and easy to follow. Thank you to Leo and Jessica who provided regular updates on progress all the way through to delivery. The car was delivered on time and at the quoted rates.
Yeah, my daughter was very pleased with the vehicle and it was a nice smooth handover.
So thankyou again for all of your help and for keeping me informed throughout the process.
* All vehicle images and car descriptions on this site are for illustration and reference purposes only and are not necessarily an accurate representation of the vehicle on offer.
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