BVRLA Membership NO: 2008
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The service I received was first class, right from the beginning. The customer care team, made sure Any request about the car, was taken care of.
It gives me great pleasure to tell you how delighted we are with our car and the service we have received from your organization. Please pass on my thanks especially to Rebecca and Rachel who pulled out all the stops to get our car delivered as soon as possible.
My next door neighbour is in the market for a SUV so I took him out in the Kodiaq. He now tells me that is definitely the car he wants and has taken your details, we could soon have two Kodiaq's on Manchester plates side by side in our road!
So very many thanks again
We received the car thank you and we are over the moon. We are just trying up locate the tax disc at present but I'm dealing with Jenny directly for this.
If you have a customer satisfaction survey to complete ill gladly fill it in.
Many thanks for the email below. We source GAP insurance via our broker for the whole fleet.
As regards the smooth delivery, it was just that. It turned up on the correct date, on time and in a good clean condition. In addition, the service we get from Leo on an on-going basis is excellent! He assist us fully all the way through from quotes stage to delivery in a professional and knowledgeable manner. Makes fleet management here at HYDROP a lot easier.
Many thanks again
I just wanted to say how delighted I am with the car! I love it! Thank you so much for all your help over the last few months and for arranging delivery to Liverpool airport last week. Everything went smoothly.
All the best Beverley and thanks again.
Two successful completed leases with yourselves and the third starting.
Appreciate the note on gap insurance, will look into it later this month.
We have used yourselves now on three occasions and always received 100% excellent service.
We have already started communication with Anissa for the next car in May, as i find her service fantastic and would not go through anybody else.
Mr & Mrs Finlay
Yes am very pleased with the new arrival, delivery was smooth and punctual. Thank you for answering my queries during the process and your efficient yet non pushy advice. I would definitely recommend you. :-)
Thanks for your email.
I've taken delivery of the car and am very pleased with it. I've also been very pleased with, and appreciative of the support provided by your team in arranging this lease. Anissa in particular has been very helpful: always prompt and courteous in dealing with my many questions. (In fact I'm sure she'll be pleased I've got the car now - I'll have no more queries for her to answer!!) The rest of the support team, whoever I've dealt with, have also been great. Thank you, and please pass on my thanks to them.
One comment on the actual package as something by way of feedback for the future. It wasn't clear until quite late in making the arrangements that the Jaguar leasing company does not allow the driver to utilise the “App” and the associated emergency response and breakdown services. As it happens I personally am not too worried by this: the App functions would be used on very few occasions anyway and I have alternative breakdown cover arrangements. However, as I'm paying ~£400/month it's disappointing to learn that I'm being denied access to all of the services that Jaguar have provided in the car I'm leasing. This is apparently on the grounds of “Data protection” but I sense this is nothing more than a poor excuse for the leasing company not to have to bother to put the resources in place to manage this properly. This is nothing to do with Fleet Prices, and certainly no reflection on the service that you have provided, but I raise this as a matter that you might wish to explore further.
I would also add, in closing, that the collection service for my previous car was also very well organised. Whilst this was probably not controlled by Fleet Prices, be happy to take some credit for it! :-)
The car arrived earlier in the week and everything is good with it.
Thanks again for all your help with this. The service has been excellent.
* All offers are subject to change at any time, you must be 18 or over and finance is subject to status, vehicle availability and terms and conditions apply. You will not own the vehicle at the end of the contract. We can introduce you to a limited number of finance companies, a commission may be received. Failure to maintain payments may result in termination of your agreement and the vehicle being returned, this could affect your credit rating and make it more difficult to obtain credit in the future. All prices correct at time of publication. All vehicle images and car descriptions on this site are for illustration and reference purposes only and are not necessarily an accurate representation of the vehicle on offer.
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