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I have to say the whole process from beggining to end was faultless.
From my first contact with Mike Tibbs to the support from the girls in the followon team and the car delivery everything went without a hitch.
I approached 4 lease companies and Fleet Prices gave me the best quotation with, by far the simplest process.
Many thanks to all the team at Fleet Prices for their great help and support.
Thank you for your email – thus far I can have no complaints – delivery was a promised and the driver was extremely pleasant and informative of the basis features.
The car is a pleasure to drive.
Anissa has already been in contact with me
Just a quick email to confirm everything is fine with our Nissan Qashqai. My wife tells me that the delivery driver was very pleasant and everything went smoothly (as expected) on the day.
I sent a thank-you to Rachel, and said I was very happy, and would recommend you to others. I was looked after extremely well by Rachel, and was dealt with on an individual and personal basis, rather than feeling like just another customer / transaction.
As expected, everything went beautifully smoothly !!
Cars arrived at the crack of dawn, spotless.
The service I have received from Leo and the support team has been second to none !
The drivers are delighted with their vehicles.
Thank you car is lovely,
Thank you for all your help.
I'm very happy with the car, it's the right choice for us at the moment and having had two Audis I'm glad I chose BMW this time around. I have to say that the whole process has been very smooth. Leo was patient at the beginning as we played the familiar additional options dance and in the end I think I got the spec vs price just right. Once the order had gone through and I was passed over to the support team things continued in a similar vane. The support team were knowledgeable regarding my order and responsive to all of my queries. It seems to me that decent customer service is a bit of an elusive trait these days, to find it in abundance with Fleet Prices was refreshing. There was a slight delay around the time of the finance documents but I think that was more to do with Arval not telling Fleet that they had received everything that they needed. The car was delivered clean and in perfect condition with 247 miles on the clock. It would have been nice to have put those miles on myself but that obviously would have required transport delivery. Maybe that could be an additonal option you could offer to customers if they required it?
Otherwise I really can not complain. See you in three years.
The delivery indeed did go smoothly and the help received from the support team was greatly appreciated. As usual Leo was a great help in getting the deal through!
You have been so good in your role with me Anissa - very thorough and always following through on what you say you are going to do... I have felt safe having you as my liason person and sincerely have enjoyed our regular communications & banter throughout this rather drawn out process! You are clearly good at your job and take pride in it.
Than once again for your consistent hard work Anissa, I hope you get the recognition you deserve my lovely!
Yes thanks, think he arrived just after 9am, was a nice guy. Car looks great, only driven it for a couple of miles so far!
Many thanks for your help.
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