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Thankyou for your email following delivery of the car. The delivery went smoothly and the driver was most helpful in the handover. I am very pleased with the car which was delivered in a clean and perfect condition.
I have to commend Mike Tibbs for the way he answered my questions and allayed my anxieties. I do not think he could have been more helpful. He described the whole procedure in advance so that I knew what to expect.
I have taken your advice and have taken out GAP insurance.
If I was to offer you any advice about handing a car over to a customer it would be to do it with a full fuel tank. This would create tremendous goodwill and would 'delight the customer'.
I look forward to driving this car.
Ashley was great, I saw the deal on Thursday - had the car delivered on Monday!
I will recommend fleet prices and Ashley to anyone wanting to lease.
Couldn't have asked for more better, professional service when I was in the process of purchasing my 1 series. Fleet prices made sure everything was going to be all ready in time and did everything they could to get me a car in just 4 weeks. Definitely buying my next car through fleet prices.
Steve – can confirm that the delivery was smooth thanks very much.
Thanks for getting in touch and I can confirm we have been absolutely delighted with the service from you guys.
We were looked after from initial phone call through to delivery by Elena Parker who has been brilliant and always answered any questions whilst assuring us at every stage of the process (we were first time leasers so this was all new to us!).
Elena has been friendly, professional, always getting back to us promptly and is a credit to the company offering customer service of the highest standard. Even though there were a couple of hiccups (allow shortage at the factory so not your fault) she was on the ball, took control and sorted everything and kept us in the picture. She then liaised with Steve Walmsley at Lookers (who was equally brilliant) and between them, they went out of their way to ensure we had delivery on our chosen date, even though this meant extra work for them to re-juggle customers expectations and source a vehicle of the same spec in time for us.
Finally our vehicle delivery was excellent with the driver offering great customer service and again provided a friendly, nothing a problem attitude. And of course the car is excellent too!
The whole experience has been excellent and everyone has been brilliant to work with and we will recommend the company to all our friends and relatives. You will be the first company we ever think of for any vehicle leasing needs in the future.
So a big thank you to all involved and for offering such brilliant service with the highest level of customer care and attention to detail.
Keep up the great work and please pass on our sincere thanks to Elena, Steve and delivery driver.
I have received the C class Mercedes and I am extremely pleased with the vehicle. This is the first time we have purchased the vehicle in this manner as we normally purchase all our vehicles outright and have been pleasantly surprised at the efficiency of service we received. Leo was very knowledgeable and helped us through the process answering all queries we raised and even the person who delivered the vehicle was courteous and took the trouble to explain about the vehicle and we would have no hesitation using your company again should we wish to lease a further vehicle.
I am very happy with the car and the service I have been given .
The car arrived when they said it would and you have kept me updated with everything I need to know .
Overall a great company that are very competitive .
I am going to take out the gap insurance just for piece of mind .
From the very moment on sunday evening when we completed a quote request on your website we were really pleased with the potential of having such a nice car and ultimately hassel free motoring.
The very next morning and just after 8am we received a reply from Anissa with a really competitve quote and some excellent information around next steps in the whole process of completing the finance application down to estimated delivery time of the car.
This put our minds at ease as we are first time leasers! So we were quite anxious around how it all works and the pros and cons etc. I have to say that the level of customer service which we received from Anissa was out of this world. She communicated clearly and concisely and the timeliness of her replies and the level of professionalism has certainly resulted in fleetprices gaining a customer for life. We have been truly blown away with the service and are over the moon with the car.
I have advised of a slight paintwork scratch to Anissa this morning and am awaiting a reply but this has not impacted my views of the service which we have received.
We are very happy customers and have shared your website with friends already who are looking for similar deals. Well done!!
Matt and Jodie
Matt & Jodie Millar
Hello Steve ,
Just a quick line to let you know how impressed I have been with fleet price services.
From day one I dealt with Elena who was very proffesional and nothing was too much trouble for her, she kept me informed throughout the process up to delivery and was a pleasure to work with.
This was my first time purchasing a lease vehicle and have been very impressed the way it has been dealt with by Elena and your company.
I would have no hesitation in recommending yourselves, and I will certainly use you again in the future,
thank you once again
All good thanks. Car arrived promptly when arranged with a good hand over.
Thanks again for all your help.
* All vehicle images and car descriptions on this site are for illustration and reference purposes only and are not necessarily an accurate representation of the vehicle on offer.
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