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Good afternoon Steve,
Thank you for contacting me.
Firstly I would like to say that I am delighted with the car and the process from my first contact with Anissa through to delivery has been excellent.
Each step of the way has been explained very well, when I was asked to complete the paperwork and required forms, this was all clear and any questions I had were taken care of very efficiently by Anissa.
I did get a little frustrated near the delivery as the date seemed to fluctuate a bit, however on reflection it was pretty much on the proposed delivery date and your staff were being open and transparent with the updates.
The car did seem to sit with the supplier for 2 weeks before they could give a slot to deliver which was again frustrating but the chap who delivered the car (Phil) contacted me the evening before to confirm the time of arrival and called again first thing in the morning to advise he was 45 minutes away, so that was very smooth.
Overall I am delighted with all of your staff, Anissa in sales and the girls in the support team, Rochelle, Rebecca, Rachel, Amy, Claire, Katie who all kept me regularly updated and were fast to answer any question that I had.
Kind regards to all
One word sums up the service provided by Carl and you admin.staff - EXCELLENT.From my very first enquiry I received prompt answers to any queries I had and the information provided was clear and simple to follow.The only minor hassle I had was returning the finance forms in the correct PDF format.Not being a computer buff I had to get help with that but at least I'm now prepared for the next time!!
Thanks for the email.
Everything went smoothly. Paul Phillipson was brilliant.......helpful at every step along the way and
happy to resolve any 'silly' questions I asked. All other Fleet staff I spoke to were also very helpful.
Delivery was as promised..............driver was friendly..........called to confirm time.............and arrived
In summary a very good experience which made the whole process stress free.
Hope this is helpful.
'I'd had a really good experience with Fleetprices.co.uk with my first car so when it's lease fell due, it was natural to go back. I was quite specific about what I was after and the team gave me a sensible number of options to work with, all of which were at extremely competitive prices to both alternative online services and to a dealer walk-in/negotiation. They also answered all of my questions, from details of the vehicle and manufacturing timeframes to specific advice on the process necessary for me to change the personalised plate. Whilst the vehicle was in manufacture I was kept up to date with regular progress emails and the team proved extremely flexible in delivery dates to account for a pre-planned holiday clash. My new car is excellent, exactly what I ordered, delivered on time and spot on my budget. I have recommended Fleetprices.co.uk to a number of friends and colleagues and will continue so to do'.
Thanks for your help Rachel you have been great and very professional the car seems fine so far so good.
Thanks Steve. Service I received throughout the process was great – Anissa went above and beyond the call of duty and was very keen and quick to help.
Similarly, the team I dealt with once my car was on order were very helpful. Quick to update me on progress and good at resolving issues with the finance company when paperwork was wrong etc.
All in all, a great service. Thank you very much.
Just got a chance to give a few comments on my experience. Sorry it's taken a motor while.
From the start Rachel has been professional and helpful. Although the order didn't go entirely smoothly, Rachel did everything I needed to make things right. While I didn't have as much interaction with the afterwards team, what I did experience was consistent professional service. I would certainly consider using you again for the next car and recommending you to colleagues and friends.
I don't have any outstanding queries or concerns that I need resolving at the moment, but I'm happy that I'll be able to contact Rachel should I require any assistance.
Thanks to Paul
The delivery went extremely smoothly and we are very happy with the vehicle and the delivery man was helpful, polite and friendly. Thank you.
Barrie & Andrea Hicks
Barrie & Andrea Hicks
Everything has gone smoothly and i am enjoying the car. Thank you very much to and your colleagues for all the help, they were all great.
Hi craig it's berney Morris here.george is at work but he is delighted with the car arrived spot on time yesterday.
Thanks for all your help and we would certainly deal with you again,in fact Anna our daughter who was e mailing you on our behlalf is looking to change her car,so you may get a call from her in the near future.
Kind regards George and berney Morris
Mr and Mrs Morris
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