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Hi Steve - thanks for your mail.
I used Fleetprices for my last car and was impressed by the service then. So much so that when I needed to look for a replacement it was the only place I looked.
As before, the service from Anissa was fantastic. Emails, calls, etc. always responded to very quickly (even when she was on leave and about to board a flight!) and I was always kept up to date with the progress of my order right through to delivery.
I wouldn't hesitate in using Fleetprices again and would definitely recommend your service - indeed I have recommended you a number of times.
Yes everything as great and the delivery person was really helpful.
Thank you for your help, you will be the first port of call for our future cars! I think I may have to go with a Mercedes next time!
Thanks Steve - all went as planned and 10/10 for all parties concerned from start to finish in the process.
Thankyou for your email following delivery of the car. The delivery went smoothly and the driver was most helpful in the handover. I am very pleased with the car which was delivered in a clean and perfect condition.
I have to commend Mike Tibbs for the way he answered my questions and allayed my anxieties. I do not think he could have been more helpful. He described the whole procedure in advance so that I knew what to expect.
I have taken your advice and have taken out GAP insurance.
If I was to offer you any advice about handing a car over to a customer it would be to do it with a full fuel tank. This would create tremendous goodwill and would 'delight the customer'.
I look forward to driving this car.
Just to say thank you very much for your assistance. You have, once again, made the whole process easy and hassle free.
Two successful completed leases with yourselves and the third starting.
Appreciate the note on gap insurance, will look into it later this month.
Thank you for your email we are extremely pleased with Our Car, we took delivery on 15/08/2017 driver was a lovely man. I would just like to thank all your team i.e. Mike Tibbs for a exceptional service couldn't have asked for better, Alisha from Support team who was very helpful and courteous. As it was Our first time of Leasing a vehicle we were so happy we choose your company all dealings have been Professional and your Customer care is amazing. Mike made Our experience so easy always went that extra mile to ensure we were kept up to date with process thanks again looking forward to Our continued business. John Hayes
The car is everything we expected and more. We as a family are very pleased with it so far.
This is the first car that we have leased, so it was a little bit of a minefield as to who to consider using. I have a couple of friends who currently lease cars, so they recommended the company that they use. I did my own research also and your company was one of 5 that I made a basic enquiry to.
From the initial replies that I received, your company appeared to be the most professional and very competitive, so a tick in 2 boxes straight away for me personally.
As for the customer service I received, it was superb from start to finish. In fact I honestly can't remember the last time that I received such good service. Even when Anissa temporarily looked after my order, she was fully up-to-speed with my requirements and dealt with me like I was her client.
I have to say that as and when I come to look for a new leased car, I shall be returning to you straight away, without h
One word sums up the service provided by Carl and you admin.staff - EXCELLENT.From my very first enquiry I received prompt answers to any queries I had and the information provided was clear and simple to follow.The only minor hassle I had was returning the finance forms in the correct PDF format.Not being a computer buff I had to get help with that but at least I'm now prepared for the next time!!
I found the experience very pleasant. Anissa worked quickly to secure the vehicle I was looking for. Provided regular support throughout the process to speed up delivery and even called the day after I had the motor to make sure I was happy.
Since driving it I have noticed that the tracking is out. Would any VW garage take a look at this for me?
* All vehicle images and car descriptions on this site are for illustration and reference purposes only and are not necessarily an accurate representation of the vehicle on offer.
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