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Hi Rachel & Support Team,
I have my new car which is an Audi TTS.
I LOVE it!
Thank you so much for your help in ordering it through to me receiving it.
Special thanks to Rochelle, Claire and Sara who have helped me along the way from within the support team. Sorry if I have missed anyone out!
Hope you all have a good weekend with a couple of glasses of wine!!
Thank you for making contact.
I am very, very happy with my new car although I am still trying to work out how to drive it – got stuck in traffic this morning and was surprised to discover it was a Stop/Start affair!!!
I would like to thank your company, especially Leo Nicodemou, for the help and assistance re leasing my Qashqai Hatchback 1.6 DiG-T N-Connecta [Comfort Pack] 5dr . I stumbled across Fleet Prices whilst googling leasing companies and I am so glad I found you. Leo was lovely to work with and I trusted him immediately. He was unbelievably patient with me as I dithered over the model and the colour. We exchanged many emails and had many telephone conversations and he was incredibly helpful and knowledgeable about the specifications and colour offerings of both the Nissan and other makes. He was also very understanding when I changed my mind once one order had gone in, not batting an eyelid when I decided to upgrade the spec at the last minute and had to complete new paperwork.
I would also like to congratulate your Support Team – they, like Leo, are extremely friendly and kept me updated all along re the registration number for the insurance and very helpfully changed the delivery date for me to fit in with my work schedule. I was very impressed with the responsiveness of both Leo and the Support Team – I never had to chase up for a response to emails as they were very reactive.
All in all, a very positive experience and I would have no hesitation in recommending your company to other people.
Many thanks and kind regards
The car is fantastic and the wife seems to be happy (always a good sign), Land Rover taking 9 months to deliver has been a dampener on the experience which will make me consider whether to use them in the future and lastly Fleet Prices have been a joy to work with, updating me when I've asked and making sure even with Land Rover messing about that I got the car wanted so thank you
I've sorted the GAP insurance
I'm very happy with the car, it's the right choice for us at the moment and having had two Audis I'm glad I chose BMW this time around. I have to say that the whole process has been very smooth. Leo was patient at the beginning as we played the familiar additional options dance and in the end I think I got the spec vs price just right. Once the order had gone through and I was passed over to the support team things continued in a similar vane. The support team were knowledgeable regarding my order and responsive to all of my queries. It seems to me that decent customer service is a bit of an elusive trait these days, to find it in abundance with Fleet Prices was refreshing. There was a slight delay around the time of the finance documents but I think that was more to do with Arval not telling Fleet that they had received everything that they needed. The car was delivered clean and in perfect condition with 247 miles on the clock. It would have been nice to have put those miles on myself but that obviously would have required transport delivery. Maybe that could be an additonal option you could offer to customers if they required it?
Otherwise I really can not complain. See you in three years.
Car arrived hot from Wolverhampton this morning. Cracking little razza!! Beautiful colour.
Thank you again,
All the very best
From start to finish the service has been excellent as has the post sale follow up and support. I am due to replace another car in a couple of months so assuming you can offer a competitive price I will most definitely be speaking to Anissa once more.
All is well and I'm in love with the car albeit still learning how to use and drive it just one week in!
In my search for a car, I contacted 7 companies and, can you believe, only 4 came back to me!
I was unsure which model to go for, keen on the SLC43 though over budget, I asked for quotes on 3 models. From all my enquiries, Carl was the only one who supplied what I asked for in his initial response. So I went with yourselves on that basis and I went for the top model too!
Many thanks for all of your help over the last few months.
It all went fine thanks. The new car is great. Many thanks for all your help.
I am very pleased with the car, delivery was very good too, Anissa was very professional and courteous throughout the process, I would have no hesitation in recommending your company to anyone who asked!
* All vehicle images and car descriptions on this site are for illustration and reference purposes only and are not necessarily an accurate representation of the vehicle on offer.
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