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Thanks for your email the car is really great its just a pity i had to wait as long for it to come. The process when the car was delivered was really smooth and hopefully in three years when i am replacing this one, it will be as well. Beverley was great to deal with even though i must have been driving her daft. Thanks for everything.
The car is great - thanks
Sharon and I are very pleased with the car and would particularly like to thank Rachel for giving such excellent service from the start right through to the delivery.
Thanks for the email. I was delighted with the service I received from Fleet Prices.
Particular thanks to Anissa who was excellent.
You have been so good in your role with me Anissa - very thorough and always following through on what you say you are going to do... I have felt safe having you as my liason person and sincerely have enjoyed our regular communications & banter throughout this rather drawn out process! You are clearly good at your job and take pride in it.
Than once again for your consistent hard work Anissa, I hope you get the recognition you deserve my lovely!
Delivery ran very smooth indeed. I was impressed with the communication and co-ordination from your team members on the day itself and the days leading up to delivery.
The whole experience was very, it was the first time I have ever leased. I can safely say it will not be the last, so look out for me at renewal stage in a couple of years.
Please pass on my regards to your team and wish them a Happy Christmas and a successful New Year.
Good afternoon Steve,
Thank you for contacting me.
Firstly I would like to say that I am delighted with the car and the process from my first contact with Anissa through to delivery has been excellent.
Each step of the way has been explained very well, when I was asked to complete the paperwork and required forms, this was all clear and any questions I had were taken care of very efficiently by Anissa.
I did get a little frustrated near the delivery as the date seemed to fluctuate a bit, however on reflection it was pretty much on the proposed delivery date and your staff were being open and transparent with the updates.
The car did seem to sit with the supplier for 2 weeks before they could give a slot to deliver which was again frustrating but the chap who delivered the car (Phil) contacted me the evening before to confirm the time of arrival and called again first thing in the morning to advise he was 45 minutes away, so that was very smooth.
Overall I am delighted with all of your staff, Anissa in sales and the girls in the support team, Rochelle, Rebecca, Rachel, Amy, Claire, Katie who all kept me regularly updated and were fast to answer any question that I had.
Kind regards to all
Thanks for the email, this is the first time I have used a company like yours.
Everything was good my end except I left it a bit late to order and so had to wait 10 weeks without a car and so had to borrow my mums for this time, not ideal.
I will order in good time next time
Leo was great and kept me updated
So positive feedback from me thanks
Just to confirm that the car was delivered this morning. Pristine condition and everything that I had expected. Great looking, excellent quality and a fantastic drive. I'm still working my way through all the different settings.
The only negative feedback would be that I wasn't given a delivery time. So I was taken by surprise to arrive at work at 8.15am to see that the car had been delivered and our Security Guard was moving it to a parking bay. Fortunately, myself and Dennis share an interest in cars, so he was more than happy. It would have been nice to know so I was in work for delivery though.
Finally, I wanted to say thank you to you for your prompt, efficient, friendly and polite service. It's been a complete delight dealing with you and Fleetprices. As someone working in customer service I think I know excellent service when I receive it - and I've definitely received it!
Thank you for all your assistance and hope to deal with you again in 4 years time.
All went smoothly thank you and new car going well!
Thank you again for your assistance with the process and I will no doubt be back again in 3 years when it is due to be replaced.
Pieter Van Beesten
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