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The whole process for the ordering and delivery of the new car went very smoothly and well. Elena Parker and her colleagues were very helpful throughout this process and I am very happy with the new car.
Just wanted to let you the car arrived safely this morning and I am absolutely delighted with it.
I also wanted to thank you for your kind assistance throughout the process it has been much appreciated. I would have no hesitation in recommending both of you in the future and I'll catch up with you in three years for an Audi S5 Sportback!
I don't normally give feedback, which is more down to my laziness than any other reason.
However I am still a firm believer that good service should be acknowledged.
I have been leasing cars for many years and 2 years I ago I came to Fleet Prices. The service then was first class and I remember being kept up to date with all stages of my lease. As they say people remember how you made them feel rather than what you did.
When my lease was due up I decided to come back to you and, although I did get a few quotes elsewhere at very similar prices, my interactions with Helen was the deciding factor. She is fantastic. She responded quickly to my emails and questions, and when we spoke a few times on the phone and it was so nice to speak to a real genuine person. Your lease process is very straightforward and in fairness anyone I've spoken to has been lovely and knowledgeable.
Delighted with my car also.
I have recommended you guys (and Helen) to my friends for their next lease.
Many thanks to Helen and your team.
Everything went very well on Friday and I am absolutely over the moon with the car.
In terms of feedback, the service from Fleetprices has been fantastic throughout – a very personal and friendly service, the process was very straight forward and I was kept informed of the progress throughout.
In terms of Volkswagen at Cheltenham they were great – they made me and my wife very welcome, Steve was very helpful showing me around the car and even went to the trouble of fitting some mats in the car.
With the problems I had with the personalised registration I would like to take this opportunity to thank you and everyone else concerned for the help and support with this matter, it was a trying time for me and I am sure this was very frustrating at your end. I recognise that you and the team at Volkswagen went over and above to resolve this problem for me.
Overall I cannot fault Fleetprices and Volkswagen and would certainly recommend to colleagues, family and friends.
Thanks again for everything.
Just to let you know that I am thrilled with my new car. Everything went according to plan and I couldn't be more pleased.
I will definitely recommend you to anyone who is interested.
Hi craig it's berney Morris here.george is at work but he is delighted with the car arrived spot on time yesterday.
Thanks for all your help and we would certainly deal with you again,in fact Anna our daughter who was e mailing you on our behlalf is looking to change her car,so you may get a call from her in the near future.
Kind regards George and berney Morris
Mr and Mrs Morris
Everything went smoothly and I was very impressed with the service that Fleetprices provided. Thank you
Thanks very much – delighted with our experience of fleetprices.co.uk and would not hesitate to use you again. It's been an excellent service from start to finish.
My wife dropped this mail to Anissa:
Thanks for your mail.
You have two delighted customers here!
We're over the moon with the car, really pleased with it. The spec is great – particular favourites are the rear parking camera and panoramic sunroof. Not sure we'll be able to have a car without these in future! It's such a joy to drive, ever so comfortable and easy to handle.
The collection went smoothly on Friday – Steve was great, he took the time to talk me through all of the options/buttons/gadgets on the vehicle which was really appreciated.
Thanks for all your help & assistance.
Mark & Lindsay Hendricks
Thanks you very much for your email.
I can confirm all went as scheduled and it was a very smooth transaction. Collection of the old car was delayed for three days by the collectors but purely for logistical reasons and caused us no inconvenience.
As ever, Anissa's service and assistance was invaluable, together with the great support work of the Admin team.
We are very happy with the outcome and would certainly recommend yourselves.
All received and love the car. Can't believe how great a deal we got with the spec of the car. Thank you so much for all your help.
Jay, Hannah & Fearne
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