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Everything was fine and I'm delighted with the car.
As always many thanks for your help.
I recently received delivery of my new vehicle, a Mecedes C class on contract hire. I spent extensive time researching deals and in the end fleet prices were very competitive and a lot cheaper than the main dealer. I contacted 7 leasing companies with my requirements via email and fleet prices were the only one to comprehensively respond so I called and we started to discuss my options.
The sales rep Michael was very professional in all his communications and delivered on all his promises.
The car and delivery was as agreed.
I had a great experience dealing with Fleet Prices.
My main point of contact since day 1 was Beverley Rawlinson and she was incredibly helpful and lovely to deal with. I have recommended your company to a few colleagues this week.
The service was excellent. If I was to be picky and mention anything worth improving, you could set customers expectations more out at the start of the process. For me it would have been good to know the process timeline from placing the order to receiving finance docs to 14 days for delivery as a long distance sale.
Apart from that all good.
Thanks you for giving me the option, however I do not require GAP insurance
I have my new car which I am very happy with
I initially spoke with Leo and found him very helpful offering suggestions and ideas with options for the type of vehicle that would suit my lifestyle
Once I hade settled on a car and understood the financial commitment which I was happy to accept and go forward with I placed an order
I had said that I was keen to obtain delivery as soon as possible and Leo said he would work on the delivery date I was after
He then passed me on to Jessica who took me through the next steps of the process and gave me reassurance by answering my questions I had
Both Leo and Jessica provided an excellent service giving me detail when required. These are both excellent representatives of your company and have given me every reason to recommend your company to others I work and socialise with
The car arrived on time to the specification requested and in immaculate condition. The delivery driver took me through the basics of the controls and he was very helpful
I have had the car for a week now and gradually I am getting to know more about the car and it's controls
All is going well and I know I have the safety net of you and your team behind me.
To ensure all Is secure for the future I have take the GAP insurance offered by you company to give me that extra peace on mind while I have the car
I have had been offered a good service and and excellent product backed up by fantastic people
I will happily recommend anyone to discuss their needs for cars in the future
I would like to say it was a pleasure to deal with all your colleagues at Fleet prices, especially Mike Tibbs and Claire & Sara from the support team.
Mike was very professional, and found me the vehicle I was looking for, at the price I was prepared to pay, and everything went smoothly, and I was informed all the way through, and was given an estimated delivery date, which was kept too. The car turned up on time, and it's a great drive
I look to do Business with you again, and will not hesitate to recommend you to my friends and family, if they are looking to lease.
It has been a smooth process working with you and not only were your deals very competitive there was a quick turnaround and we could always get hold of you quickly, well done.
Thank you for your e-mail the delivery was fine & it is comforting to know that there is someone on hand should it be required.
Re the gap insurance it transpired that it is included in my current ins.policy but thanks for the heads up.
We found Rachel to be very knowledgeable and friendly, pointing us in the right direction in terms of the most cost effective lease plan and always responding to queries promptly. The car arrived on time and we are very pleased with it. We have no hesitation in recommending Fleetprices.co.uk Ltd.
Many thanks for your mail.
I found the service both highly professional and highly efficient. The car was delivered as per the original delivery date and the whole process was straightforward, which I could not say the same for some of your competitors!
I would definitely use Fleet Prices again.
As a business owner myself I understand the value of feedback, both good and bad, and will always speak as I find. I'm please to say I only have positive things to say about my experience with Mike and the team. During the process there were issues that cropped up and the vehicle had to be changed several times, ending with a selection from immediately available stock due to time constraints caused by a delayed delivery date. Mike has been incredibly helpful, patient and supportive with me as things have needed to change, and I changed my mind, and kept me informed throughout.
I would happily recommend Mike and will be contacting him when I need my next vehicle.
* All vehicle images and car descriptions on this site are for illustration and reference purposes only and are not necessarily an accurate representation of the vehicle on offer.
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