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delivery was fine yesterday and I'm delighted with the car (and the service you provided of course!). I would definitely recommend you to anyone looking for a lease deal and I'll be back in three years for a refresh.
Many thanks for all your help, you made the whole process seem very simple.
Hi Steve - many thank for your email. Very happy to provide feedback.
I have nothing but praise for Anissa, exceptional service and such a pleasure to deal with. Nothing was too much trouble for her, despite my numerous questions. She was able to offer a fantastic lease price for my new BMW 428i via Arval, which was far more competitive than I was offered from my local dealer. I look forward to ordering again with Anissa next time round when my lease is up for renewal.
CJ Automotive (Steve Hunt) has also been excellent, very efficient and a pleasure to deal with. It was no issue to deliver the car on a transporter (which itself was a brand new 15 reg!), as I requested. Anissa did me a big favour with that.
Arval UK themselves were far too slow to produce my finance documents, meaning that the car had to sit at the dealers for almost 2 weeks due to my cooling off period. That's acceptable given the busy month of March and Fleetprices have no control over this I assume.
My main criticism, however, is with Greenbower BMW, the local dealer in Wales who supplied the car. When the transporter driver arrived having driven from Warrington, the car was not ready and had not even been valeted, no number plates fitted, etc, despite them having had the car for almost 2 weeks. He was forced to wait for 2 hours until it was ready, so he didn't get to me until almost 7.00pm. The driver was great and apologised for the delay, but the car was filthy. It had simply had a jet wash and not even been hand dried. Even the tyres weren't dressed and the non-BMW car mats had been fitted, with the BMW fitted ones still in the plastic bag in the boot!
Anissa was great about it and immediately referred the matter to Steve Hunt at CJ Automotive. He agreed that I should get the car professionally valeted at his expense without hesitation, which was done yesterday by Carey's at a cost of £90. The valeter said there car was still covered in glue from the white protective factory coverings, the carpets were dirty and the paintwork was covered in water marks, wax spots and general dirt. He did a brilliant job over 2 hours and the car is now stunning! The paintwork is perfect!
There must have been a communication breakdown for Greenbower BMW to mess up so badly. To deliver a £40,000 car, after the time I was made to wait due to Arval's delay, in the way they did was very disappointing and tarnished the delivery after 4 months of waiting.
Inside the car, one of the speaker tweeter grills is scratched. Once again, Steve Hunt is dealing and has been great once again. Fingers crossed this minor issue will be resolved.
The car is awesome in every way and I am so pleased I went with the 428i. It's leagues ahead of my previous 2 C-Classes.
Many thanks once again for the excellent service from Anissa and Fleetprices. Well done!!
Just to say the vehicle arrived today and my wife and I are delighted with it.
I'd like to take this opportunity to thank you for an excellent, well guided service with friendly and patient support through the fairly complex business of setting up this contract. As a beginner to this way of obtaining a vehicle I found this most helpful. Thank you also for your reassurance that you will be there for us during the life of contract if any issues should arise. Again, this continuity and single point of contact is further reassurance to us.
I would and will certainly recommend your services to friends, family and colleagues looking for a good deal and good service.
Thank you very much for the fantastic service in terms of delivery and negotiation. Extremely pleased with the car it is absolutely brilliant. Brilliant price and very clear transparent pricing, keep it like that!
Definitely dealing with yourself again in the future.
Thank you for your email. My wife and I are very please with the car. The car specification was better than we thought.
Everything ran very smoothly, Anissa was very patient and helpful replying to all my wife's queries!
We will definitely be recommending Fleet Prices to our friends and colleagues.
Many thanks for your email and yes, the delivery went very smoothly and I'm delighted with the vehicle!
Overall, my experience with you guys has been fantastic. I judge this on the way you always respond to emails and you answer my queries effectively. Yes we came across a few bumps (more confusion really) but as soon as I addressed them, you would enquire and resolve for me.
The only slight issue I may raise would be where at the period before delivery I was informed on a weekly basis that my vehicle would be ready 1-2 weeks from a certain date. A week before the certain date (6th April) I was informed that the date was now in fact the 28th April with no explanation. I had to enquire to find out what was going on. In fairness I was given a good explanation, it was just the fact I had to find out myself rather than being informed straight away.
In the grand scheme of things, the above wasn't really an issue at all, as I said, your service was fantastic and I'm really pleased. I just want to give you my overall, exact experience.
Many thanks once again and I'm sure if I need to contact Beverley, she'll be more than helpful as I'm used to with your company.
From beginning to end the service was excellent had no problems whatsoever and I am delighted with the vehicle, it was everything I asked for and would highly recommend your company to other people. Thankyou very much for your superb service.
Thank you for your email. The car is wonderful and the delivery was as smooth as Barry Whites vocals!
I have had a stellar experience which has been achieved with superb communication, swift responses and realistic expectations. The fact that my car was delivered a month earlier than expected was a much welcomed surprise. All credit to those involved in making this happen. I am a very happy & satisfied customer!
You will definitely be highly recommended and I hope to use your services again in the future.
Thank you for your offer but, I have purchased GAP insurance on the day I received my car at a very competitive rate.
Thanking you kindly for all of your teams service.
Have a lovely weekend
Couldn't have asked for more better, professional service when I was in the process of purchasing my 1 series. Fleet prices made sure everything was going to be all ready in time and did everything they could to get me a car in just 4 weeks. Definitely buying my next car through fleet prices.
I am very pleased with the car; it is exactly as ordered. Apart from one minor communication confusion I found your service and price excellent.
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