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We are delighted with the car and the whole process from first contact with your company has been brilliant, your staff are a credit to you from Chris to Wyn the whole team has been so helpful, we were nervous as we've never leased before but were so happy that were sure this will be a long relationship between us.
Tom, Julie and kids
One word sums up the service provided by Carl and you admin.staff - EXCELLENT.From my very first enquiry I received prompt answers to any queries I had and the information provided was clear and simple to follow.The only minor hassle I had was returning the finance forms in the correct PDF format.Not being a computer buff I had to get help with that but at least I'm now prepared for the next time!!
It's unusual these days to receive such great service - but that's exactly what we received from Ashley and the girls involved in your customer support.
Many thanks and we will definitely recommend you.
Rachel looked after us very well, as she always has.
From the start of the process to the very end the service I received was excellent, all emails I sent asking questions where answered within the working day, usually within half an hour at times. The process was easy to understand and I'm extremely happy with my new car. 100% would recommend
This is the second vehicle that I have leased from Fleetprices and I didn't hesitate to return to you after a very good experience with my first Audi Q3.
Once again I have been provided with an extremely nice vehicle and the customer service from enquiry to delivery has been excellent.
I have received numerous emails from your team over the course of selecting the right vehicle, choosing optional extras, delivery schedule updates, insurance and making the payment process as simple as possible.
I feel that there is always someone available at Fleetprices to talk should I have any questions.
Thanks for your email.
I've taken delivery of the car and am very pleased with it. I've also been very pleased with, and appreciative of the support provided by your team in arranging this lease. Anissa in particular has been very helpful: always prompt and courteous in dealing with my many questions. (In fact I'm sure she'll be pleased I've got the car now - I'll have no more queries for her to answer!!) The rest of the support team, whoever I've dealt with, have also been great. Thank you, and please pass on my thanks to them.
One comment on the actual package as something by way of feedback for the future. It wasn't clear until quite late in making the arrangements that the Jaguar leasing company does not allow the driver to utilise the “App” and the associated emergency response and breakdown services. As it happens I personally am not too worried by this: the App functions would be used on very few occasions anyway and I have alternative breakdown cover arrangements. However, as I'm paying ~£400/month it's disappointing to learn that I'm being denied access to all of the services that Jaguar have provided in the car I'm leasing. This is apparently on the grounds of “Data protection” but I sense this is nothing more than a poor excuse for the leasing company not to have to bother to put the resources in place to manage this properly. This is nothing to do with Fleet Prices, and certainly no reflection on the service that you have provided, but I raise this as a matter that you might wish to explore further.
I would also add, in closing, that the collection service for my previous car was also very well organised. Whilst this was probably not controlled by Fleet Prices, be happy to take some credit for it! :-)
Yes Thankyou. All great. Love the car, just adjusting to it. Thank you so much Anissa for all your help with it all. We really appreciate it. X
Everything went well with delivery last week thanks. The car was delivered in good time and I'm really enjoying it.
Vehicle hasarrived and we are very pleased with it. Worth the long wait!!
Pete and Esther
* All offers are subject to change at any time, you must be 18 or over and finance is subject to status, vehicle availability and terms and conditions apply. You will not own the vehicle and there will be no option to buy it at the end of the contract. We can introduce you to a limited number of finance companies, a commission may be received. Failure to maintain payments may result in termination of your agreement and the vehicle being returned, this could affect your credit rating and make it more difficult to obtain credit in the future. All prices correct at time of publication. All vehicle images and car descriptions on this site are for illustration and reference purposes only and are not necessarily an accurate representation of the vehicle on offer.
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