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Hi Anissa. Yes. All good. Lovely car. Thank you
Good afternoon Steve,
Thank you for contacting me.
Firstly I would like to say that I am delighted with the car and the process from my first contact with Anissa through to delivery has been excellent.
Each step of the way has been explained very well, when I was asked to complete the paperwork and required forms, this was all clear and any questions I had were taken care of very efficiently by Anissa.
I did get a little frustrated near the delivery as the date seemed to fluctuate a bit, however on reflection it was pretty much on the proposed delivery date and your staff were being open and transparent with the updates.
The car did seem to sit with the supplier for 2 weeks before they could give a slot to deliver which was again frustrating but the chap who delivered the car (Phil) contacted me the evening before to confirm the time of arrival and called again first thing in the morning to advise he was 45 minutes away, so that was very smooth.
Overall I am delighted with all of your staff, Anissa in sales and the girls in the support team, Rochelle, Rebecca, Rachel, Amy, Claire, Katie who all kept me regularly updated and were fast to answer any question that I had.
Kind regards to all
I'm extremely happy with everything and, yes, the delivery went very smoothly as planned.
This being my first lease car and the first ever brand new vehicle I've taken delivery of, I was more than a little out of my depth and not sure what to expect. Right from my first contact with Fleetprices, Ashley has been fantastic and took time to explain how leasing works and to go through my requirements for a new vehicle. The information I got from him was clear and concise and delivered in a very professional manner with no hard sell and no pressure to take on a contract. This was really appreciated and helped me greatly after I initially got cold feet over the deal, Ashley was great and gave me all the time I needed to think over things. Once I decided on what I wanted he moved swiftly to secure a suitable vehicle and within a couple of weeks I took delivery. Overall it's been a fantastic experience and one I'm sure I'll be keen to repeat in the future.
Since taking delivery I have secured a GAP insurance policy.
I was extremely pleased with fleetprices
Anissa has been brilliant and helpful in all my enquires
All of your team with whom I have spoken are more than happy to help and quick in response to any queries I have had
This is the first time I have leased a car and your team have made that an easy option with their help
Will definitely recommend you to anyone who asks
Just got a chance to give a few comments on my experience. Sorry it's taken a motor while.
From the start Rachel has been professional and helpful. Although the order didn't go entirely smoothly, Rachel did everything I needed to make things right. While I didn't have as much interaction with the afterwards team, what I did experience was consistent professional service. I would certainly consider using you again for the next car and recommending you to colleagues and friends.
I don't have any outstanding queries or concerns that I need resolving at the moment, but I'm happy that I'll be able to contact Rachel should I require any assistance.
Many thanks for a smooth delivery of the car, I am very happy with it. The credit checking was a bit long winded, but I guess you can't be too careful these days.
Thanks for the email
I have to say I am delighted with the car, along with the whole delivery and order process. Big thank you to Leo who sorted me out, twice, after the wife changed her mind after our first order had been processed
I've been really pleased with everything so far
Only comments are i started my search with a good dose or cynicism about Leasing in general.
I am now pleased to say how impressed I was with the service provided by Fleet Prices.
I picked my car had a few convoy with Carl to tailor, add Managed Service etc, did the finance approval and placed the order.
I paid the service charge and got regular updates from the team to keep me appraised in delivery timescales.
The car arrived exactly to spec and I am enjoying it immensely
Thanks to your team for their no nonsense and easy to navigate support.
Everything went well with the pickup of the car thanks Steve, and like yourself, Paul was a gent and a true professional to deal with.
Every went perfectly, I will strongly recommend your services to others and Mike Tibbs was Superb no pun intended...
only question how do i get bigger alloys?
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