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It's the first time we have gone with a contract hire arrangement for a car. The whole process through Fleetprices, was so much easier than buying through car dealerships.
The car arrived about 1 month earlier than expected. I was pleased to see it arriving on a transporter as we expected it to be driven from N Wales. The delivery chap was excellent as were all of the staff I dealt with from Fleetprices.
All in all, very pleased with the new car, our 6th Skoda over many years, and the service from Fleetprices.
I am emailing to give some feedback to yourselves and more specifically for the lady I dealt with, Anissa.
The whole process was smooth and Anissa is a really nice lady. So helpful and approachable, always being understanding, acting urgently on my behalf and keeping constant communication throughout the order process.
One of the nicest customer services representatives I think I've ever dealt with. She's a hugely positive example to your company and certainly deserves praise for her pleasant demeanour. My remembrance of her 'pleasantness' is what made me come back to look at ordering another vehicle this time round!
So thanks to the company and especially her. I hope you'll give her the praise she deserves, she does a very good job.
Thanks for your kind email. I'd like to pass on my special thanks to Anissa who's been absolutely terrific throughout the process. We had a last minute panic when the VRN changed but Anissa was great at liaising with the dealer and myself.
I would highly recommend your services to others (I had gotten in touch with you in the first place from a referral myself)
All the best,
I've been dealing with Dave don't know if it's your brother or son?
The service was excellent and I would recommend you to everyone.
The hassle free nature of what I thought was going to be complicated and the part exchange of my old car was nothing short of excellent customer service.
I hope to carry on and do business with the company for years to come and once my lease is due up in 2 years I really do believe I will be coming to you guys again.
Thanks again to Dave for his hard work.
The new car arrived safely just before 8 this morning, I am delighted with it.
Thanks for your help, courtesy and efficiency over the last few weeks.
The delivery man said the in due course you will send me the vehicle registration docs together with any other paperwork relevant to the purchase.
I may well be in touch with you again in about 34 months to discuss another lease contract!!
Kind Regards to both of you and take care
'Steve was excellent throughout the whole process - he was very responsive, prompt and kept his promises EVERY step of the way. I would have no hesitation in recommending Fleetprices.co.uk to anyone as they have been excellent for myself. Thank you.'
The car is great and I am very pleased.
The service from you guys was great, you kept me updated along the way, I never felt like I needed to chase you up on anything.
The guy that delivered the car was really pleasant and Caffryns should be delighted with him. He arrived in Manchester just after 7am, all the way from Brighton and he was more than happy to show me around the car and show me the controls etc.
In conclusion, all great. Thanks. John
Hi Rachel, thanks for the message.
Very happy with the new vehicle, thank you. No problems at all with the service to date and the vehicle handover was excellent.
Glad to hear that you'll be keeping in touch and if I have any queries, I'll get back to you straight away.
All the best, and have a lovely Christmas!
Sorry I could not get back to you earlier as I have been in a meeting with the directors.
The delivery went well and the car is what I expected it to be and it was worthwhile waiting for the extra features I wanted on it.
Thanks a Lot
Just got a chance to give a few comments on my experience. Sorry it's taken a motor while.
From the start Rachel has been professional and helpful. Although the order didn't go entirely smoothly, Rachel did everything I needed to make things right. While I didn't have as much interaction with the afterwards team, what I did experience was consistent professional service. I would certainly consider using you again for the next car and recommending you to colleagues and friends.
I don't have any outstanding queries or concerns that I need resolving at the moment, but I'm happy that I'll be able to contact Rachel should I require any assistance.
* All vehicle images and car descriptions on this site are for illustration and reference purposes only and are not necessarily an accurate representation of the vehicle on offer.
T: 0800 097 0897
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