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Hi Steve this was my first experience of leasing a vehicle, having been let down on delivery times by a main dealer on different make I made contact with yourselves , I wish I had found you earlier as Beverley found a vehicle in stock which was better than I was originally looking at on make and cost , I would not hesitate to recommend Fleet Prices to anyone . I will be back in a few months to get something for my wife.
Sorry I did mean to get in touch but was really busy yesterday!! Everything was fine with the delivery and the car looks great we are really pleased with it.
Thank you for all the help in sorting this.
I'm very happy with the car, it's the right choice for us at the moment and having had two Audis I'm glad I chose BMW this time around. I have to say that the whole process has been very smooth. Leo was patient at the beginning as we played the familiar additional options dance and in the end I think I got the spec vs price just right. Once the order had gone through and I was passed over to the support team things continued in a similar vane. The support team were knowledgeable regarding my order and responsive to all of my queries. It seems to me that decent customer service is a bit of an elusive trait these days, to find it in abundance with Fleet Prices was refreshing. There was a slight delay around the time of the finance documents but I think that was more to do with Arval not telling Fleet that they had received everything that they needed. The car was delivered clean and in perfect condition with 247 miles on the clock. It would have been nice to have put those miles on myself but that obviously would have required transport delivery. Maybe that could be an additonal option you could offer to customers if they required it?
Otherwise I really can not complain. See you in three years.
All went really well thank you and great service from Fleetprices.
I have recommended you to a few others.
It all went really well thank you! Car is great and worth the wait J
Thank you for your help and patience.
Thank you for your email
I am delighted with my new car and the service I received from you
Yes happy with service.
Elena was great, putting up with our delays and changes of mind. Please thank her for us.
Your customer service team also provided very good service, particularly with regards to my husband and I being unable to master the 'electronic signature' option on the agreements!
Car seems excellent, so thanks again
It was a fast efficient professional service. Rachel was brilliant and a pleasure to deal with.
I'm extremely happy with the car and the level of service from your team was exceptional. There was an issue with collection but nothing to do with your arrangements.
Euril Michael Turner
Thanks for the follow up, everything went well on Friday, the driver delivered the car first thing in the morning on the delivery date and went through the papers and checks with me – all good.
Thanks for your help and prompt response throughout the order process, very good service.
* All vehicle images and car descriptions on this site are for illustration and reference purposes only and are not necessarily an accurate representation of the vehicle on offer.
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