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Thank you for the email.
Yes I am happy with the delivery of the car on the whole, the car was missing a multimedia cable after delivery but I contacted the dealership directly and on has now been sent out.
It was a pleasure dealing with the Fleetprices team from Rachel to the support team personel. everyone that I contacted were responsive to my emails and dealt with my queries in a timely manner.
Thanks for checking in.
Forgive the delay in responding; the delivery went well, appreciated the drivers 'eta text message'.
The car is great and my wife is very happy. Thank you for your assistance in getting us this far.
Yes the service was amazing it was my first time looking at leasing a car after my partner told me about it and Ashley Humphreys was super nice and super helpful didn't over complicate it for me as
I'm not a car person I just knew what budget I had every month and the car I wanted he never forced anything on me which is a massive plus if he had I would have gone somewhere else. He advised me on the delivery date and then your team kept me updated on every step it was seamless.
Every email I send no matter how silly was answered the whole experience was excellent and I would have no hesitation in using Fleet again and when the 3 years is up I'm sure I will be looking at another deal with Fleet.
The delivery man who had just driven my car for 8 hours was amazing and very pleasant and went over my car again without over complicating anything and it was with me at the time he said which for a working full time mum is what is needed.
Thanks you very much for your email.
I can confirm all went as scheduled and it was a very smooth transaction. Collection of the old car was delayed for three days by the collectors but purely for logistical reasons and caused us no inconvenience.
As ever, Anissa's service and assistance was invaluable, together with the great support work of the Admin team.
We are very happy with the outcome and would certainly recommend yourselves.
I've been dealing with Dave don't know if it's your brother or son?
The service was excellent and I would recommend you to everyone.
The hassle free nature of what I thought was going to be complicated and the part exchange of my old car was nothing short of excellent customer service.
I hope to carry on and do business with the company for years to come and once my lease is due up in 2 years I really do believe I will be coming to you guys again.
Thanks again to Dave for his hard work.
Thank you car is lovely,
Thank you for all your help.
I'm very happy with the car, it's the right choice for us at the moment and having had two Audis I'm glad I chose BMW this time around. I have to say that the whole process has been very smooth. Leo was patient at the beginning as we played the familiar additional options dance and in the end I think I got the spec vs price just right. Once the order had gone through and I was passed over to the support team things continued in a similar vane. The support team were knowledgeable regarding my order and responsive to all of my queries. It seems to me that decent customer service is a bit of an elusive trait these days, to find it in abundance with Fleet Prices was refreshing. There was a slight delay around the time of the finance documents but I think that was more to do with Arval not telling Fleet that they had received everything that they needed. The car was delivered clean and in perfect condition with 247 miles on the clock. It would have been nice to have put those miles on myself but that obviously would have required transport delivery. Maybe that could be an additonal option you could offer to customers if they required it?
Otherwise I really can not complain. See you in three years.
Hi Steve, it's all gone very smoothly thanks - right through from the initial enquiry. Andy was really helpful and personable and responded quickly to any questions. The admin team also kept me updated all the way through. Altogether a very good service.
Thank you for your email and off course delivery of my new Car.
I am very pleased to say that the whole process has been quite seamless and trouble free. Very pleased with the car, it drives like a dream.
Thank you very much
It's unusual these days to receive such great service - but that's exactly what we received from Ashley and the girls involved in your customer support.
Many thanks and we will definitely recommend you.
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