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Hi Anissa, we've received the Astra & are happy with both the cars - thank you v much for your help
Car received, everything is fine and I have nearly worked out what all the buttons do :-)
Thanks for the email
Just to confirm everything went smoothly and it was a pleasure dealing with your Team
I hope to speak to you again when I look to change this or any other car
Many thanks for your email.
Great service as ever from Fleetprices and Mike Tibbs is a legend - really helpful and organised and very customer focused.
One thing I would say - and I mentioned it to one of your ladies on the delivery day. That is the delivery service from Mercedes is poor. I know it is not your responsibility - but you may want to give feedback to Mercedes.
Firstly for a brand / positioning and client that Mercedes have the selection of delivery options is poor. There should be more options - either pick up or delivery at weekend and the slots available should be in 2 hour slots. I should not have to give up a whole weekday to receive the car.
Secondly - the delivery they made on 24th May was done by someone who could not be contacted by Mercedes to see where he was, he (the driver) told me that he was not told of an early delivery time requested. He also really did not know anything about the car, and to be quite honest was rather bumbling and confused.
I would have thought that Mercedes would not want this to be the way their product is finally delivered to the customer and the impression it makes. I would be quite happy to go somewhere (no more than half an hour away) at a weekend to pick up the car and be shown some key things by someone knowledgeable (for example at a dealership). It would probably be cheaper for them to do also and give that dealership a chance to get the 1 year/mileage service business from the customer in the future.
The car itself is great !
Really happy with the car and the service from Ashley, he is a very approachable skilled person who helped me to get my first hire car.
The only problem I encounted was on the day of delivery. My mum was at my house to sign for and receive the car but she never had a call before he arrived, she was at the school picking my daughter up and luckily was only 20 minutes away by foot.
The driver apologised and explained he had been given a landline number, not a mobile number to call.
It was all ok in the end though and I love my car, thank you.
Good afternoon Steve,
Thank you for contacting me.
Firstly I would like to say that I am delighted with the car and the process from my first contact with Anissa through to delivery has been excellent.
Each step of the way has been explained very well, when I was asked to complete the paperwork and required forms, this was all clear and any questions I had were taken care of very efficiently by Anissa.
I did get a little frustrated near the delivery as the date seemed to fluctuate a bit, however on reflection it was pretty much on the proposed delivery date and your staff were being open and transparent with the updates.
The car did seem to sit with the supplier for 2 weeks before they could give a slot to deliver which was again frustrating but the chap who delivered the car (Phil) contacted me the evening before to confirm the time of arrival and called again first thing in the morning to advise he was 45 minutes away, so that was very smooth.
Overall I am delighted with all of your staff, Anissa in sales and the girls in the support team, Rochelle, Rebecca, Rachel, Amy, Claire, Katie who all kept me regularly updated and were fast to answer any question that I had.
Kind regards to all
Thanks for all your help. The car was delivered promptly and I've enjoyed it very much since its arrival.
This my first time taking out a contract hire deal so was not sure how well or smoothly it would go.
Leo was great as was the support team and the whole process was about as painless as I could have hoped (in truth I wish the hand back process to BMW for my current car was anything like as smooth!).
Thanks for your email. Everything went very smoothly...great service from Richard when he dropped the car off. The car is very nice...my wife is very pleased!!
Appreciate all your help.
I will be looking to replace my Golf Cabriolet by June as it will be coming to the end of its 2 year lease. I might be interested in looking at the Audi TT - do you deal with Audi or any other manufacturer?
Hi everything went very smoothly thank you with the delivery of my car ,and James Durrant kept me informed during the whoe process ,as did Jessica Taylor thanks to them both ,I would certainly recommend your firm .regards sam cox
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