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Just wanted to say a massive thank you, firstly to you for all the help and guidance you have given me over the past couple of weeks or so. I really appreciate everything you have done.
If I could, I would buy you a pint.
Also, many thanks to Anissa for all her help as well.
With kind regards,
Hi Steve - many thank for your email. Very happy to provide feedback.
I have nothing but praise for Anissa, exceptional service and such a pleasure to deal with. Nothing was too much trouble for her, despite my numerous questions. She was able to offer a fantastic lease price for my new BMW 428i via Arval, which was far more competitive than I was offered from my local dealer. I look forward to ordering again with Anissa next time round when my lease is up for renewal.
CJ Automotive (Steve Hunt) has also been excellent, very efficient and a pleasure to deal with. It was no issue to deliver the car on a transporter (which itself was a brand new 15 reg!), as I requested. Anissa did me a big favour with that.
Arval UK themselves were far too slow to produce my finance documents, meaning that the car had to sit at the dealers for almost 2 weeks due to my cooling off period. That's acceptable given the busy month of March and Fleetprices have no control over this I assume.
My main criticism, however, is with Greenbower BMW, the local dealer in Wales who supplied the car. When the transporter driver arrived having driven from Warrington, the car was not ready and had not even been valeted, no number plates fitted, etc, despite them having had the car for almost 2 weeks. He was forced to wait for 2 hours until it was ready, so he didn't get to me until almost 7.00pm. The driver was great and apologised for the delay, but the car was filthy. It had simply had a jet wash and not even been hand dried. Even the tyres weren't dressed and the non-BMW car mats had been fitted, with the BMW fitted ones still in the plastic bag in the boot!
Anissa was great about it and immediately referred the matter to Steve Hunt at CJ Automotive. He agreed that I should get the car professionally valeted at his expense without hesitation, which was done yesterday by Carey's at a cost of £90. The valeter said there car was still covered in glue from the white protective factory coverings, the carpets were dirty and the paintwork was covered in water marks, wax spots and general dirt. He did a brilliant job over 2 hours and the car is now stunning! The paintwork is perfect!
There must have been a communication breakdown for Greenbower BMW to mess up so badly. To deliver a £40,000 car, after the time I was made to wait due to Arval's delay, in the way they did was very disappointing and tarnished the delivery after 4 months of waiting.
Inside the car, one of the speaker tweeter grills is scratched. Once again, Steve Hunt is dealing and has been great once again. Fingers crossed this minor issue will be resolved.
The car is awesome in every way and I am so pleased I went with the 428i. It's leagues ahead of my previous 2 C-Classes.
Many thanks once again for the excellent service from Anissa and Fleetprices. Well done!!
Many thanks for the email below. We source GAP insurance via our broker for the whole fleet.
As regards the smooth delivery, it was just that. It turned up on the correct date, on time and in a good clean condition. In addition, the service we get from Leo on an on-going basis is excellent! He assist us fully all the way through from quotes stage to delivery in a professional and knowledgeable manner. Makes fleet management here at HYDROP a lot easier.
Many thanks again
Yes I have received delivery, it's a lovely car. I was kept regularly updated by Paul and Beverley and would defiantly use your services again and also recommend the company to other people.
The car arrived yesterday. I'm very happy with it.
Thanks very much.
Steve the car is fantastic,I am really pleased with it,handover on time and very professional.Just one question,going through the manual etc I have found a new Volkswagon breakdown and Recovery handbook,Is the vehicle covered by this as it wasn't mentioned in any of my E mails from Leo or Jessica.
Thank you for taking the trouble to ask.
Yes the SX4 arrived yesterday and very pleased with it. Even better than the base model I took for a test drive.
Thank you very much for arranging this lease for me.
Will recommend your company.
Kind regards, and a Merry Christmas to all at Fleet Prices.
The car is excellent and your service from start to finish was also excellent.
Quick, efficient and professional.
Huw Evans MSc
Yes all has gone very well thanks, in fact better than expected. Your team were easy to contact , easy to deal with and were able to deliver the car quicker than expected. I wasn't offered GAP insurance so have sourced it myself. FYI it was only £113 for two years
cover. I did ask your team but about GAP but they didn't offer it to me for some reason , something I am sure you will wish to rectify 😄
Thanks Anissa. It was all good, delivery was fine and happy with the car. Appreciate your assistance with this, we'll no doubt speak in a couple of years when it needs replacing…
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