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I am emailing to give some feedback to yourselves and more specifically for the lady I dealt with, Anissa.
The whole process was smooth and Anissa is a really nice lady. So helpful and approachable, always being understanding, acting urgently on my behalf and keeping constant communication throughout the order process.
One of the nicest customer services representatives I think I've ever dealt with. She's a hugely positive example to your company and certainly deserves praise for her pleasant demeanour. My remembrance of her 'pleasantness' is what made me come back to look at ordering another vehicle this time round!
So thanks to the company and especially her. I hope you'll give her the praise she deserves, she does a very good job.
Thank you for completing my Car Lease and delivery of my car on the 19th May.
Everything went well and I am really please with the car and the whole experience of getting the quote and completing the deal.
I like to particularly like to thank Mr Paul Phillipson for his expert advice and update by emails and phone calls from the quotation of the cars we were interested in to the completion and delivery of my car.
Yes all fine thanks. Good comms by email/phone all round. Shame we couldn't squeeze it all in and get delivery before xmas but that was a long shot I know. No floor mats is the only disappointment - would have been nice if they were thrown in.
Many thanks for your email and yes, the delivery went very smoothly and I'm delighted with the vehicle!
Overall, my experience with you guys has been fantastic. I judge this on the way you always respond to emails and you answer my queries effectively. Yes we came across a few bumps (more confusion really) but as soon as I addressed them, you would enquire and resolve for me.
The only slight issue I may raise would be where at the period before delivery I was informed on a weekly basis that my vehicle would be ready 1-2 weeks from a certain date. A week before the certain date (6th April) I was informed that the date was now in fact the 28th April with no explanation. I had to enquire to find out what was going on. In fairness I was given a good explanation, it was just the fact I had to find out myself rather than being informed straight away.
In the grand scheme of things, the above wasn't really an issue at all, as I said, your service was fantastic and I'm really pleased. I just want to give you my overall, exact experience.
Many thanks once again and I'm sure if I need to contact Beverley, she'll be more than helpful as I'm used to with your company.
Iíve dealt with Steve Marston and the Fleet Price team since March 2010 and during this period Iíve enjoyed a high level of customer service. They leave nothing to chance, ensuring I was completely comfortable with everything from vehicle spec to delivery dates.
My second contract expires in June 2014 but Iíll be discussing my next car options with Steve from the January and I look forward to continuing my relationship with them.
Couldn't have asked for more better, professional service when I was in the process of purchasing my 1 series. Fleet prices made sure everything was going to be all ready in time and did everything they could to get me a car in just 4 weeks. Definitely buying my next car through fleet prices.
I would be pleased to provide feedback on the service I received from Fleet Prices.
The whole process of selecting and ordering the car was very easy for me and the contact I had with everyone involved was excellent. I was kept informed at every stage both by email and telephone. My questions were always answered fully and promptly, no chasing was required at any time.
The car was delivered on time and the handover from Dan was very thorough and he took me through the basics of the car and the technology that comes with it.
On my experience so far I would definitely recommend Fleet Prices to any friends or family considering leasing a car.
All in all a very pleasant experience and I love my new car J
Hope that helps
Thank you for your email we are extremely pleased with Our Car, we took delivery on 15/08/2017 driver was a lovely man. I would just like to thank all your team i.e. Mike Tibbs for a exceptional service couldn't have asked for better, Alisha from Support team who was very helpful and courteous. As it was Our first time of Leasing a vehicle we were so happy we choose your company all dealings have been Professional and your Customer care is amazing. Mike made Our experience so easy always went that extra mile to ensure we were kept up to date with process thanks again looking forward to Our continued business. John Hayes
Great service and a good deal from Fleet Prices. Anissa was friendly and responsive, guiding us through the process at every stage. Communication was regular and clear. We had to delay delivery due to holiday commitments and Fleet Prices took care of it all. We're delighted with our new car.
I did get your follow up voicemail, thank you for an excellent service and I'm very happy with the vehicle. You were defiantly right the Navara was a good choice.
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