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Thank you for you e-mail. I have already thanked Ashley for his and your team's assistance. Ashley was excellent and looked after us throughout the process, even ringing after we received the car to ask if everything was fine. Your team rang and e-mailed to keep us informed at each stage explained in full what we needed to do. The vehicle was delivered from our local Hyundai dealer who had quoted considerably more for the same deal. Excellent experience, many thanks. Will no doubt be in touch in 18 months. Kind Regards Marie Bradbury-Yates
Thank you for your email. I am extremely happy with the car and commend all your staff for making the whole process smooth and trouble free. I would have no hesitation in recommending Fleet Prices for your friendly and efficient service. Big thank you to Ashley for his help and clarification with any questions I had. I must thank the delivery driver too for his communications regarding the delivery.
Just to confirm that the car was delivered this morning. Pristine condition and everything that I had expected. Great looking, excellent quality and a fantastic drive. I'm still working my way through all the different settings.
The only negative feedback would be that I wasn't given a delivery time. So I was taken by surprise to arrive at work at 8.15am to see that the car had been delivered and our Security Guard was moving it to a parking bay. Fortunately, myself and Dennis share an interest in cars, so he was more than happy. It would have been nice to know so I was in work for delivery though.
Finally, I wanted to say thank you to you for your prompt, efficient, friendly and polite service. It's been a complete delight dealing with you and Fleetprices. As someone working in customer service I think I know excellent service when I receive it - and I've definitely received it!
Thank you for all your assistance and hope to deal with you again in 4 years time.
Thank you for your mail. I would like to say that I'm extremely happy with the car I have chosen and the help fleet prices have provided in getting me what I wanted. I found the process smooth and a well thought out customer journey. It was slightly misfortunate that the car had a stone chip before delivery but I thought the support team handled it well and ensured I received the best product in its prime condition. I appreciate your continued support and I would recommend fleet prices to anyone.
Thanks Rachel, yes all delivered fine, very happy with the service
Thanks for your help
Thanks for your email; I am very pleased with the vehicle and the whole process was very straightforward & clearly explained by Helen from start to finish. Helen was great and is an asset to your organisation.
The Sales Support Team were unfailingly polite and helpful whenever I contacted them and I have recommended Fleet Prices to friends and work colleagues.
The only gripe I had during the process was the length of time for delivery, but giving this was of my own choice (due to the number of options selected) this is not directed at your organisation but Mercedes themselves!
I will be definitely coming back to you in approx. 2 years when we need to replace my Wife's car!!
Best regards, Antony
Good to hear from you, all is fine with the car, I was more than happy with the service you provided. You were always prompt in replying and always a pleasure to speak to and I will be more than happy to use the service you have provided again, in fact I was going to ask you what happens when the vehicle lease comes to an end.
I would like to stay on a lease hire but I would like to go back to a convertible, I am really missing it now the sun has come out a little :-) How do we plan so that there is no cross over period between leases? am assuming I have to keep this car until the 24 month period is over and I am assuming there will be a waiting peiod for a new car to be ordered and delivered.
Thanks for the email.
Both delivery and collection of cars went well.
Thanks again for all your help.
All went well and Nickie loves the car.
Thank you for making the process seamless.
Dear Fleet Team,
The car did arrive safely today thank you.
Also I would like to thank yourselves and my main contact Helen from Fleet who have all supported me through this process. This was my first time leasing a car and going through a broker as such and I can honestly say I will be doing it again as it has been very much worth while and so easy. You are a very professional firm and very easy to get hold of should I have needed anything which is greatly appreciated.
Again thank you for all your help!
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