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Thanks for your email; I am very pleased with the vehicle and the whole process was very straightforward & clearly explained by Helen from start to finish. Helen was great and is an asset to your organisation.
The Sales Support Team were unfailingly polite and helpful whenever I contacted them and I have recommended Fleet Prices to friends and work colleagues.
The only gripe I had during the process was the length of time for delivery, but giving this was of my own choice (due to the number of options selected) this is not directed at your organisation but Mercedes themselves!
I will be definitely coming back to you in approx. 2 years when we need to replace my Wife's car!!
Best regards, Antony
Thank you for your email requesting feedback on my experience with Fleet Prices.
I am happy to say that this is the second time in 6 months we have used Fleet Prices and again the customer services was first class, every time I called with a concern the girls on the end of the phone were fantastic. James at the beginning was very helpful and informative. When the lease's on both cars runs out, I will be looking to Fleet Prices for a great deal again.
Thanks for all your help. The car was delivered promptly and I've enjoyed it very much since its arrival.
I am emailing to give some feedback to yourselves and more specifically for the lady I dealt with, Anissa.
The whole process was smooth and Anissa is a really nice lady. So helpful and approachable, always being understanding, acting urgently on my behalf and keeping constant communication throughout the order process.
One of the nicest customer services representatives I think I've ever dealt with. She's a hugely positive example to your company and certainly deserves praise for her pleasant demeanour. My remembrance of her 'pleasantness' is what made me come back to look at ordering another vehicle this time round!
So thanks to the company and especially her. I hope you'll give her the praise she deserves, she does a very good job.
That's great thanks Rachel – I appreciate how easy this process has been due to your efforts and correspondence.
I look forward to doing business with you in the future.
I sent a thank-you to Rachel, and said I was very happy, and would recommend you to others. I was looked after extremely well by Rachel, and was dealt with on an individual and personal basis, rather than feeling like just another customer / transaction.
Thanks for the email. I can happily say that the quoting was a dream! Nothing was too much trouble despite my moving the goalposts a number of times. Thanks Andy!!!!
The delivery arrangements went through flawlessly. Once again the delays were on my side!
Delivery was right on time to my offices.
One disappointment was the fact that there were no foot mats in the car. Not your fault and probably at extra cost from Volvo. Wish I had known though.
The car is also magnificent!
Be assured that I will recommend your company in the highest regard. Even more so if you could have a word with the car provider re the mats!!!!
Lawton Coopey - CMCA UK Ltd
Thank you for your follow up message. I am absolutely delighted with the car and the service provided by yourselves at fleet prices and Ashley Humphreys in particular. I first spoke to Ashley roughly the end of September and put my order in for my VW golf and was given an expected delivery of late November. However, in November i was informed by the support team it had been delayed to maybe June/July and was so disappointed as i needed the car ASAP. I then spoke with Ashley and he said to leave it with him and within 10 minutes he rang me back and said he had found me a car already built with my exact specification and the car would be delivered within 4 weeks. At first i thought it was a case of too good to be true but Ashley was excellent through the whole process from order to delivery, i will certainly be ordering my next car with fleet prices and Ashley and have recommend him and fleet prices to my friends and family.
I'm happy to share my thoughts with you.
This is the first time I've done a personal lease via an Internet lease company. My experience has been very good, from Elena through to the support team. Excellent communications, guidance and support.
I'm delighted with my new car and would not hesitate to recommend you to friends and colleagues.
One word sums up the service provided by Carl and you admin.staff - EXCELLENT.From my very first enquiry I received prompt answers to any queries I had and the information provided was clear and simple to follow.The only minor hassle I had was returning the finance forms in the correct PDF format.Not being a computer buff I had to get help with that but at least I'm now prepared for the next time!!
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