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Thank you for your email. The car arrived at 4.30pm yesterday and I had a funeral visit shortly thereafter (first outing in the car — down a rough, unsurfaced farm track!), so didn't email you immediately. The transporter driver was most helpful, and I'm delighted with the car, although still struggling to discover how things work! First problem was starting it, until I discovered that the clutch has to be depressed. Then opening the back doors, but they need two presses of the unlock button, etc., etc. Getting there though. Only negative is your price drop on this model when I checked the website. Down to £202 .92 a month for 10,000 miles a year. Too late for me to benefit, but I'll certainly pass it on to anyone who is looking to lease a car. Who knows, you may well hear from members of my three congregations who like the look of my new car. I would certainly recommend Fleetprices, not least because you have been the best person to deal with in over fifteen years of leasing cars. Thank you.
Just a quick note to say my car has arrived safely. Thanks for sorting it all out for me.
Many thanks for your email.
Delivery went well on Thursday, and we've been enjoying getting to know the new car over the weekend.
The service from Fleet Prices has been excellent right from the start, thanks to James in no small part. Any other time I've needed to contact your team they've always got back to me quickly and with a helpful answer.
It went really well Steve. Very happy with service from start to finish and would recommend. Loving the car. Thanks Nick
I received the car this morning and am extremely pleased with it.
Thanks so much for all your help and for making this such a pleasant and easy experience.
I'm very happy with the car, it's the right choice for us at the moment and having had two Audis I'm glad I chose BMW this time around. I have to say that the whole process has been very smooth. Leo was patient at the beginning as we played the familiar additional options dance and in the end I think I got the spec vs price just right. Once the order had gone through and I was passed over to the support team things continued in a similar vane. The support team were knowledgeable regarding my order and responsive to all of my queries. It seems to me that decent customer service is a bit of an elusive trait these days, to find it in abundance with Fleet Prices was refreshing. There was a slight delay around the time of the finance documents but I think that was more to do with Arval not telling Fleet that they had received everything that they needed. The car was delivered clean and in perfect condition with 247 miles on the clock. It would have been nice to have put those miles on myself but that obviously would have required transport delivery. Maybe that could be an additonal option you could offer to customers if they required it?
Otherwise I really can not complain. See you in three years.
Hi Steve, everything went smoothly and the car is more and better than expected.
Thanks very much.
Many thanks for your e-mail and for giving me the opportunity to follow up on my experience with Fleet Prices.
By way of feedback, I have to say that I have had nothing but the best service from all of your team. From the very outset when Andy Heywood followed up on my internet query, he was excellent and, recognising that I was in a reasonable hurry to find the right car, quickly worked to source me a choice of vehicles and then consistently gave me the very best advice and answered all my questions in a calm, professional and straightforward way. The entire support team - I think I had correspondence with all of them(!) - were very good and kept me up to speed all the way along, again, answering a range of questions with patience and clarity. All of this, of course, they carried out at what I recognise is a busy time of the year for you all. Finally, the delivery of the vehicle went extremely smoothly despite the appalling weather on the day and the delivery driver was most helpful.
I have already been in touch with Andy to pass him my thanks but I would be grateful if you could reinforce that with him as well as thanking all your support team for their help and assistance troughout the process. I am grateful too for your offer of being able to call on Andy should I need to throughout the contract, an offer he indeed made himself when we last spoke.
I certainly would have no hesitation in recommending Fleet Prices.
Thanks again and my best wishes for your continued success.
Thanks for the note and follow up enquiry on my new car.
I have to say that I couldn't be happier with Fleet Prices and the level of service and support I have received during the entire process. This is my fifth personal lease contract and so far I have not yet renewed with any company, however I would be delighted to with Fleetprices and would also highly recommend them to other colleagues who have chosen to take a car allowance rather than a company car.
Leo has been great, even ringing me the day after delivery to check everything had gone well. I do hope he keeps my number for 2 years time! The car itself is fantastic and I am delighted with the total process.
Thanks to Fleetprices!
Yes, all went well. Very impressed with the delivery service.
Thank you very much and I'll let you know if there's anything I need.
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