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Thank you for your e-mail the delivery was fine & it is comforting to know that there is someone on hand should it be required.
Re the gap insurance it transpired that it is included in my current ins.policy but thanks for the heads up.
Thanks for getting the car sorted for me! Not sure if Paul mentioned but I originally had a lease arrange through another leasing contract hire Company, after they didn't send me the paperwork causing one delay the car then came in without alloys which meant they would have to start the whole process from scratch, adding another 3 weeks onto the 3 weeks I had already waited, I was borrowing my sisters car which was for sale so was panicking when it all fell through!!!
Anyway my boss found Fleet Prices and they managed to arrange me a car within a week! Paul Phillipson was fantastic, he communicated well and contacted me after each email to make sure I had got it!
I would definatley come to you again once this lease is up.
PS Beverley has been very friendly too! Makes dealing with companies so much nicer when people actually communicate properly :)
I had a great experience dealing with Fleet Prices.
My main point of contact since day 1 was Beverley Rawlinson and she was incredibly helpful and lovely to deal with. I have recommended your company to a few colleagues this week.
The service was excellent. If I was to be picky and mention anything worth improving, you could set customers expectations more out at the start of the process. For me it would have been good to know the process timeline from placing the order to receiving finance docs to 14 days for delivery as a long distance sale.
Apart from that all good.
Thanks you for giving me the option, however I do not require GAP insurance
I have received the C class Mercedes and I am extremely pleased with the vehicle. This is the first time we have purchased the vehicle in this manner as we normally purchase all our vehicles outright and have been pleasantly surprised at the efficiency of service we received. Leo was very knowledgeable and helped us through the process answering all queries we raised and even the person who delivered the vehicle was courteous and took the trouble to explain about the vehicle and we would have no hesitation using your company again should we wish to lease a further vehicle.
I received the car on the arranged date. I was contacted by VW the day before to confirm this and the vehicle arrived first thing and I have no complaints at all. Paul, who found the vehicle for me and sorted out all the finance was very helpful and answered all my queries promptly and was always available on the phone. As for the car itself it is much better than I expected and I am more than happy with everything.
Thank you to Paul and all the team that were involved in the process.
It all went very smoothly. Carl found me the exact model and spec I wanted for just under my budget.
Your staff answered all of my first time business leaser questions very efficiently.
The car was delivered by a very friendly chap.
I wouldn't hesitate to recommend Fleet Prices to colleges, friends and family.
The one thing I would advise is to plan early if you want a specific model.
I was delighted with the service I received from Ashley. He was very helpful easy to contact and always quick to reply to any queries. The support team were also very helpful and delivery was prompt and on the stated day. This was not the case when i leased my daughter's car with a different firm. I will a certainly recommend fleet prices to friends and family in the future.
The delivery driver was also great,and talked me through how to work everything on the pick up.
I would like to thank you all for the excellent service.
It's not clear where you want me to respond to, so I am replying to your email.
Dealing with Fleetprices has been outstanding:
1. The offer you obtained from Volvo Car Leasing was extremely competitive
2. The Fleetprices staff have all been friendly, helpful and efficient
3. The new vehicle was ready well ahead of expectations
4. The offer I received for my existing vehicle (via Leo) was better than I had expected
5. The sale of the vehicle went off without a hitch
6. The collection of my new vehicle from Holdcroft in Stoke on Trent went off again without a hitch. The Holdcroft staff were very helpful and the car ready, clean and waiting.
7. The car is exactly as ordered and a delight to drive.
I would not hesitate in recommending your services to others.
With best regards
An excellent experience and everything went according to plan
Every went perfectly, I will strongly recommend your services to others and Mike Tibbs was Superb no pun intended...
only question how do i get bigger alloys?
* All vehicle images and car descriptions on this site are for illustration and reference purposes only and are not necessarily an accurate representation of the vehicle on offer.
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