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I have received the C class Mercedes and I am extremely pleased with the vehicle. This is the first time we have purchased the vehicle in this manner as we normally purchase all our vehicles outright and have been pleasantly surprised at the efficiency of service we received. Leo was very knowledgeable and helped us through the process answering all queries we raised and even the person who delivered the vehicle was courteous and took the trouble to explain about the vehicle and we would have no hesitation using your company again should we wish to lease a further vehicle.
Yes thanks very nice chap who dropped the car off and went through the controls and differences with me before he started his return journey. Car is what I expected and wife just getting used to the changes. Thanks again for your help first class.
Thanks for the follow up email.
Yes, everything went smoothly and we're very pleased with the Skoda, it's a great car. Only a very minor issue which James Durrant is sorting for me.
I sent a congratulatory email to your team only last week, to thank them for the efficient service they've given me and for making our first personal lease deal a pain free experience.
I'll certainly be recommending you to family and friends and no doubt when our deal is up in a couple of years, we'll be using you again.
Regarding the ordering and delivery of my new vehicle I would like to thank all involved with the professional and prompt requests.
I would certainly recommend your company if any person was looking to finance a motor vehicle.
Also regards to the driver who delivered my vehicle for his professional and friendly attitude.
With regards to the experience I have had in getting my new car I would like to say how easy and professionally the whole transaction was handled by yourself and anyone else I had to deal with.
Advice was always on hand and delivered in a very curteous maner. Once the finance was agreed, both Doug and I were delighted at the speed in which the vehicle was delivered to us. We would have no hesitation in recomending you to prospective customers and thankyou for helping us find the right vehicle for us.
Sue & Doug
Hi Steve, everything went perfect. From initial order and the teams determination to find the exact car of our choice. Order to delivery was above expectations and delivery and quality of the car at delivery was again above expectations as the Touareg delivered in March was soiled on delivery. So overall a great experience and will be contacting you around July to see what package you can do for an Audi TTR. Best Regards Andy
Delivery went well and very happy with the new car!
Will be in touch if we need anything! Thanks for all your help
I'm very happy with the car, it's the right choice for us at the moment and having had two Audis I'm glad I chose BMW this time around. I have to say that the whole process has been very smooth. Leo was patient at the beginning as we played the familiar additional options dance and in the end I think I got the spec vs price just right. Once the order had gone through and I was passed over to the support team things continued in a similar vane. The support team were knowledgeable regarding my order and responsive to all of my queries. It seems to me that decent customer service is a bit of an elusive trait these days, to find it in abundance with Fleet Prices was refreshing. There was a slight delay around the time of the finance documents but I think that was more to do with Arval not telling Fleet that they had received everything that they needed. The car was delivered clean and in perfect condition with 247 miles on the clock. It would have been nice to have put those miles on myself but that obviously would have required transport delivery. Maybe that could be an additonal option you could offer to customers if they required it?
Otherwise I really can not complain. See you in three years.
Just to let you know we took delivery of the car this morning and are delighted with it thank you.
You (Steve and the delivery driver) have been an absolute joy to work with and we can't thank you enough for your help and support throughout which has been second to none. We will not hesitate to use you guys in the future and recommend our friends and family about you and your amazing customer service.
Thanks again for being brilliant and it has been an absolute pleasure to work with you on this.
Thanks for the email
Just to confirm everything went smoothly and it was a pleasure dealing with your Team
I hope to speak to you again when I look to change this or any other car
* All vehicle images and car descriptions on this site are for illustration and reference purposes only and are not necessarily an accurate representation of the vehicle on offer.
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