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I dealt with Rachel Gouldingay in your team right the way through, from my first telephone enquiry, having been passed the deal by a colleague who has also taken delivery of an A6 back in March. It was always going to be a long lead in and I think that helped keep the cost/deal down as not many could/would wait 4 months. In the end it was more than 7 months and this was down to Audi changing the to the ULTRA engine, so for my extra 3 months wait I was rewarded by the new engine.
I was a little concerned and was guilty of pestering at times, but Rachel was very customer focused 'sold' the further delay to me and kept me informed of progress despite it being hard for her to find out herself. With June specified I settled myself to that meaning the end on June and I heard from Rachel right at the beginning of July, I had to re-do some paper work for Audi finance, to reflect the new engine and the car duly arrived as specified PM at 12.30. That part also went well and the delivery man was most helpful.
I hope Rachel is around in two years' time to find me another great deal.
Thanks for your note. We did receive the car yesterday and all is well.
I would like to take this opportunity to thank you for your advice, patience and honesty throughout the whole procurement process. You have personally been very attentive and the response times to any/all of my queries, of which there have been many, has been truly first class. Everything went in accordance with the expectation you accurately set, which is key from the customer’s perspective.
I have purchased my vehicles from many different organisations in the past and unfortunately the experience has always left me wanting, however, I am pleased to say this has been the most positive experience to date. Testament to this is the fact that I wouldn’t hesitate to use you again, something I never previously done with any other organisation!
Once again many thanks
Everything went very well with the delivery. My only complaint about the process was the time it took to complete. There was a couple of weeks lost due to finance paperwork. I already took the gap insurance.
Just a quick email to thank Leo and the team for all their help with my new car. The process has been so trouble-free and painless and the care was delivered to me last week.
Great service and James was brilliant in helping me get the car I wanted. Below is the text message I sent to James on Wednesday;
Just a quick message to say that my Seat Leon was delivered today and both my wife and I absolutely love it.
I would like to thank you very much for helping me when I first made an enquiry, and all the assistance you gave to me when I was asking for information on different cars/models.
Thanks again James,
Just a quick note to say thanks for arranging the car for us - my wife loves it, and the whole process was really painless, so that was great.
Thanks for the follow up email. My new car was delivered a advertised and I'm very happy with it.
Thanks to the team for all your help.
The car arrived absolutely fine, I think your service and support has been excellent through out, so thank you.
It went really well Steve. Very happy with service from start to finish and would recommend. Loving the car. Thanks Nick
Good Morning Steve.
I apologise for late reply, we are currently in Spain (weather not the best)
I can confirm the full process of hiring the van from yourselves has been effortless. Fleet staff has kept me informed at each stage. Very competitive prices and constant updates. Also on day of delivery we had a funeral to attend, rather than arrange another delivery date it was agreed to let my brother take delivery with my authorisation.
I would definitely recommend, and most certainly use again.
Kind regards and thank you.
Ps very happy with van....
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