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Delivery of the car was fine, and service from Fleetprices and Brighton Audi was fine through the process, the only downside has been a rattle coming from a rear window in the last couple of days. Claire is going to take it into Northampton Audi for them to look at.
Beverley at Fleet Prices was excellent, responding quickly to emails at all times, and answered any questions that we had promptly and clearly.
Thanks for the email and sorry for the delay!
Yes i am extremely happy with the new car and was very surprised just how good it is!!I had to get used to the new handbreak! But apart from that it looks great, runs well and is a joy to drive!
Many thanks again
The new car arrived safely just before 8 this morning, I am delighted with it.
Thanks for your help, courtesy and efficiency over the last few weeks.
The delivery man said the in due course you will send me the vehicle registration docs together with any other paperwork relevant to the purchase.
I may well be in touch with you again in about 34 months to discuss another lease contract!!
Kind Regards to both of you and take care
Just wanted to thank you for the smooth problem free transaction with supplying my farther in laws car.
He's delighted and still spending hours working out how to operate all the gadgets in the car.
Many thanks, appreciated.
The pickup went really smoothly, and Leo was really helpful throughout the full process - from quotations, advice on alternatives , securing the car and ensuring delivery was on a date suitable for me. Although price is always a driver in this type of transaction, I was impressed with the service and will mention this to friends and colleagues when they are considering car options.
I came across your company on the internet and so you could say it was pretty random! What I liked initially was how clear the information was and that I could see what the fees were and had the ability to review each model and see what was included, the specs and the optional extras. When I made an initial enquiry the response time was good and the team was helpful. Sam made a good impression and I was able to build a rapport with him on email easily. He was always super helpful and remained responsive along the whole way.
When I made the order and was handed over to your service department they were also pretty good and I had a couple of confused emails but Rebecca was brilliant and again could not be more helpful. When the delivery went wrong she was on it straight away and stayed late to make sure I had been contacted by Mercedes and was happy with their resolution.
Overall your teams are polite, responsive and helpful. The buying experience was simple, straight forward and totally painless.
I would certainly recommend you.
Good Morning ,
Thanks for getting in touch. As told to your staff, I have been very happy with the customer service. Mike, Rochelle, Rebecca and Michelle, no weak links in this chain, answering all questions with a no hassle attitude, v professional and friendly. The delivery driver whose name I think is Gordon was chatty and brought the car in perfect condition. Also the car surpassed my expectations in terms of quality so the value for money is impressive on this lease. As this is the first time leasing and I've had to learn how this process works I appreciate how I've been dealt with and I would definitely recommend your services. And then to top it off the MD sends an email to make sure everything has gone wellJ Keep it up!
I would highly recommend Fleet Prices to anyone looking to lease a car, they were very helpful, insightful and helped me understand the process of leasing a car as this was my first experience of car leasing. Their were a few complications with the delivery date however the Fleet Price sales support team did everything they could in order to keep me updated and no doubt helped speed the process along.
Delivery of the car was very easy and Gill was very helpful, over all I have had a positive customer experience and would happily recommend.
Thanks for the email, I am on a train which might be why there is irregular signal.
I received the car on Thursday at 630am after agreeing the time with the driver on Wednesday which was fantastic.
I have been impressed with you and others whom I have been in contact with at FleetPrices, so far I would happily recommend you to others.
Thanks for the details, if I have any issues or questions I will be in touch.
Just wanted to say thanks for all your hard work getting this sorted. The car arrived today and it is fantastic and even better than I thought it would be.
Hope you have a great Xmas and happy new year.
* All offers are subject to change at any time, you must be 18 or over and finance is subject to status, vehicle availability and terms and conditions apply. You will not own the vehicle at the end of the contract. We can introduce you to a limited number of finance companies, a commission may be received. Failure to maintain payments may result in termination of your agreement and the vehicle being returned, this could affect your credit rating and make it more difficult to obtain credit in the future. All prices correct at time of publication. All vehicle images and car descriptions on this site are for illustration and reference purposes only and are not necessarily an accurate representation of the vehicle on offer.
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