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Everything went well, car is fantastic. Everything I wanted and more.
Everyone was great and really quick at answering any questions I had, no matter when I emailed them through.
Everything has been great and the car is incredible. Your team has been fantastic throughout the process. Even when just offering advice regarding my current lease going back.
Would recommend you to anyone and already have to all of my friends that are looking at leasing.
Yes received the vehicle. Thanks very much for all your help, my wife absolutely loves the car.
Just a short note to say thank you to you all at the support team for all your professional help and advice given to me in making a smooth transition of the lease from Cclass Merc to jaguar XE on Monday . All went well as outlined by yourselves recently.
Got the car on Dec 28th. Very pleased with it thanks.
Looking forward to doing further business with you.
I have 4 cars in the family, all leased. This is my first encounter with Fleetprices, and it has been a very positive experience from end to end.
So when my other lease arrangements expire (first one ends April 2018) please get in touch (couple of months before ?)...
Thanks again, and I wish you all the best for 2017.
From beginning to end the service was excellent had no problems whatsoever and I am delighted with the vehicle, it was everything I asked for and would highly recommend your company to other people. Thankyou very much for your superb service.
One word sums up the service provided by Carl and you admin.staff - EXCELLENT.From my very first enquiry I received prompt answers to any queries I had and the information provided was clear and simple to follow.The only minor hassle I had was returning the finance forms in the correct PDF format.Not being a computer buff I had to get help with that but at least I'm now prepared for the next time!!
Service from your end in terms of the calls and mails was excellent. Rochelle (and others) were great when we had the “log incident” when it seemed to be me versus the dealer, so that support was much appreciated.
Katharine was great during the initial setting up process and her response times are second to none. I haven't seen a better deal on the car yet either, so I would certainly come to FP again if we go the leasing route next time.
I'm very happy with the car, it's the right choice for us at the moment and having had two Audis I'm glad I chose BMW this time around. I have to say that the whole process has been very smooth. Leo was patient at the beginning as we played the familiar additional options dance and in the end I think I got the spec vs price just right. Once the order had gone through and I was passed over to the support team things continued in a similar vane. The support team were knowledgeable regarding my order and responsive to all of my queries. It seems to me that decent customer service is a bit of an elusive trait these days, to find it in abundance with Fleet Prices was refreshing. There was a slight delay around the time of the finance documents but I think that was more to do with Arval not telling Fleet that they had received everything that they needed. The car was delivered clean and in perfect condition with 247 miles on the clock. It would have been nice to have put those miles on myself but that obviously would have required transport delivery. Maybe that could be an additonal option you could offer to customers if they required it?
Otherwise I really can not complain. See you in three years.
Everything was very smooth thank you, a great customer experience and overall I am very happy.
I am very pleased with the car, delivery was very good too, Anissa was very professional and courteous throughout the process, I would have no hesitation in recommending your company to anyone who asked!
* All vehicle images and car descriptions on this site are for illustration and reference purposes only and are not necessarily an accurate representation of the vehicle on offer.
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