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Car has been delivered and all went very smoothly with no issues whatsoever. It's so far been a real joy to drive and has been a nice change from the previous lease (Audi A6).
Thank you for your email.
Throughout the process Anissa was more than helpful and answered all of my questions promptly and satisfactorily.
The only issue I encountered was a mix up on the delivery date, but Anissa offered to pay for my taxi and dealt with the problem immediately.
I wouldn't hesitate to recommend you to friends and family, and have in-fact already recommend you to my mother.
thanks for the email, I am happy with the vehicle and was very satisfied with the service I received from Fleet Prices UK I had no issues or problems and any queries and question I had throughout the process were dealt with very quickly I would definitely use your company again and have already recommended you to others. Anissa was really helpful and very friendly she a joy to deal with. Overall i was really impressed with the service I received so thanks so much for all your help.
Thanks to Paul
The delivery went extremely smoothly and we are very happy with the vehicle and the delivery man was helpful, polite and friendly. Thank you.
Barrie & Andrea Hicks
Barrie & Andrea Hicks
Thank you for all your help in our negotiations regarding the new Nissan Juke which I received today. I am very happy with the car and it´s delivery condition. The gentleman who delivered it was very helpful and friendly. I hope to do business with you again at the termination of my present contract.
Please copy and paste the above to your customer comments and thank Leo and the support team for their advice.
It all went very smoothly. Carl found me the exact model and spec I wanted for just under my budget.
Your staff answered all of my first time business leaser questions very efficiently.
The car was delivered by a very friendly chap.
I wouldn't hesitate to recommend Fleet Prices to colleges, friends and family.
The one thing I would advise is to plan early if you want a specific model.
Thank you for your email. The car arrived at 4.30pm yesterday and I had a funeral visit shortly thereafter (first outing in the car — down a rough, unsurfaced farm track!), so didn't email you immediately. The transporter driver was most helpful, and I'm delighted with the car, although still struggling to discover how things work! First problem was starting it, until I discovered that the clutch has to be depressed. Then opening the back doors, but they need two presses of the unlock button, etc., etc. Getting there though. Only negative is your price drop on this model when I checked the website. Down to £202 .92 a month for 10,000 miles a year. Too late for me to benefit, but I'll certainly pass it on to anyone who is looking to lease a car. Who knows, you may well hear from members of my three congregations who like the look of my new car. I would certainly recommend Fleetprices, not least because you have been the best person to deal with in over fifteen years of leasing cars. Thank you.
Hi Steve - many thank for your email. Very happy to provide feedback.
I have nothing but praise for Anissa, exceptional service and such a pleasure to deal with. Nothing was too much trouble for her, despite my numerous questions. She was able to offer a fantastic lease price for my new BMW 428i via Arval, which was far more competitive than I was offered from my local dealer. I look forward to ordering again with Anissa next time round when my lease is up for renewal.
CJ Automotive (Steve Hunt) has also been excellent, very efficient and a pleasure to deal with. It was no issue to deliver the car on a transporter (which itself was a brand new 15 reg!), as I requested. Anissa did me a big favour with that.
Arval UK themselves were far too slow to produce my finance documents, meaning that the car had to sit at the dealers for almost 2 weeks due to my cooling off period. That's acceptable given the busy month of March and Fleetprices have no control over this I assume.
My main criticism, however, is with Greenbower BMW, the local dealer in Wales who supplied the car. When the transporter driver arrived having driven from Warrington, the car was not ready and had not even been valeted, no number plates fitted, etc, despite them having had the car for almost 2 weeks. He was forced to wait for 2 hours until it was ready, so he didn't get to me until almost 7.00pm. The driver was great and apologised for the delay, but the car was filthy. It had simply had a jet wash and not even been hand dried. Even the tyres weren't dressed and the non-BMW car mats had been fitted, with the BMW fitted ones still in the plastic bag in the boot!
Anissa was great about it and immediately referred the matter to Steve Hunt at CJ Automotive. He agreed that I should get the car professionally valeted at his expense without hesitation, which was done yesterday by Carey's at a cost of £90. The valeter said there car was still covered in glue from the white protective factory coverings, the carpets were dirty and the paintwork was covered in water marks, wax spots and general dirt. He did a brilliant job over 2 hours and the car is now stunning! The paintwork is perfect!
There must have been a communication breakdown for Greenbower BMW to mess up so badly. To deliver a £40,000 car, after the time I was made to wait due to Arval's delay, in the way they did was very disappointing and tarnished the delivery after 4 months of waiting.
Inside the car, one of the speaker tweeter grills is scratched. Once again, Steve Hunt is dealing and has been great once again. Fingers crossed this minor issue will be resolved.
The car is awesome in every way and I am so pleased I went with the 428i. It's leagues ahead of my previous 2 C-Classes.
Many thanks once again for the excellent service from Anissa and Fleetprices. Well done!!
Yes, very pleased with the car and just as important very happy with all that you have done! It was a pleasure to deal with you.
Hi Steve, apart from delivery being 1 week late everything else was ok. You did provide a hire car in the interim. Communication, response etc. Very smoot & operator friendly system.
Yes we would like to take advantage of the GAP insurance, if someone could send me a proposal / invoice
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