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My new car has arrived and the old one has left today.
Thank you for your help
I did get a great service and very fast turnaround of my vehicle ( about 3 weeks ).
Kind regards Ashley
I have received the car today at 1.30 and it is fantastic. Thank you very much.
I'm extremely happy with everything and, yes, the delivery went very smoothly as planned.
This being my first lease car and the first ever brand new vehicle I've taken delivery of, I was more than a little out of my depth and not sure what to expect. Right from my first contact with Fleetprices, Ashley has been fantastic and took time to explain how leasing works and to go through my requirements for a new vehicle. The information I got from him was clear and concise and delivered in a very professional manner with no hard sell and no pressure to take on a contract. This was really appreciated and helped me greatly after I initially got cold feet over the deal, Ashley was great and gave me all the time I needed to think over things. Once I decided on what I wanted he moved swiftly to secure a suitable vehicle and within a couple of weeks I took delivery. Overall it's been a fantastic experience and one I'm sure I'll be keen to repeat in the future.
Since taking delivery I have secured a GAP insurance policy.
Thanks for getting in touch and I can confirm we have been absolutely delighted with the service from you guys.
We were looked after from initial phone call through to delivery by Elena Parker who has been brilliant and always answered any questions whilst assuring us at every stage of the process (we were first time leasers so this was all new to us!).
Elena has been friendly, professional, always getting back to us promptly and is a credit to the company offering customer service of the highest standard. Even though there were a couple of hiccups (allow shortage at the factory so not your fault) she was on the ball, took control and sorted everything and kept us in the picture. She then liaised with Steve Walmsley at Lookers (who was equally brilliant) and between them, they went out of their way to ensure we had delivery on our chosen date, even though this meant extra work for them to re-juggle customers expectations and source a vehicle of the same spec in time for us.
Finally our vehicle delivery was excellent with the driver offering great customer service and again provided a friendly, nothing a problem attitude. And of course the car is excellent too!
The whole experience has been excellent and everyone has been brilliant to work with and we will recommend the company to all our friends and relatives. You will be the first company we ever think of for any vehicle leasing needs in the future.
So a big thank you to all involved and for offering such brilliant service with the highest level of customer care and attention to detail.
Keep up the great work and please pass on our sincere thanks to Elena, Steve and delivery driver.
Everything went perfect, the car was just as I expected and delivered right in time. I couldn't ask for better service and Ashley was great whilst ordering. This is the first time I have leased a car but I would recommend it to anyone.
Just to say thank you very much for your assistance. You have, once again, made the whole process easy and hassle free.
Good Morning Anissa,
Everything went fine and he is over the moon with the car. It has been a great experience dealing with you. The service and attention we have received has been first class. I look forward to dealing again with you in the future.
Helpful, prompt and efficient. Would be happy to recommend
I would just like to thank you for the spectacular service you provided for me. I cannot fault the way you handled me as a client. You were very informative, helpful, honest and professional. You kept me up to date with everything at all times. You made this process stress free. I absolutely love my new car its just perfect. Thanks again for ur wonderful service. Can you please inform your manager of this feedback and let them know I said you deserve a pay rise/promotion or bonus ☺️
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