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The delivery indeed did go smoothly and the help received from the support team was greatly appreciated. As usual Leo was a great help in getting the deal through!
I am a very happy lady now, thank you very much for all the time & effort you've put into helping me getting my dream car! Everything went smoothly & I'm very satisfied with my car.
Thank you again!
My car delivery process on Friday 29th April went very smoothly and the sale process with Mike, over the past few months, has also been a breeze.
I noticed over the weekend that there is a possible loose connection on the front passenger interior light. Would I need to contact Mike about this or do I simply need to take it to a local Renault garage?
I was really impressed with Paul and his team he stuck with me and got me what I wanted in the end
The car was delivered on time by a very nice chap and so yes I was well pleased with Fleet and will use them again
Car has been delivered and all went very smoothly with no issues whatsoever. It's so far been a real joy to drive and has been a nice change from the previous lease (Audi A6).
The delivery went very well thank you and I really like the car. This is the 1st time I have got a car on contract hire so was a little unsure how it would all work initially. Since dealing with Anissa it all became very clear of how the process works, it was clearly explained to me. After I ordered the car the whole process from start to finish was very easy for me. It has worked seamlessly.
Good to hear from you, all is fine with the car, I was more than happy with the service you provided. You were always prompt in replying and always a pleasure to speak to and I will be more than happy to use the service you have provided again, in fact I was going to ask you what happens when the vehicle lease comes to an end.
I would like to stay on a lease hire but I would like to go back to a convertible, I am really missing it now the sun has come out a little :-) How do we plan so that there is no cross over period between leases? am assuming I have to keep this car until the 24 month period is over and I am assuming there will be a waiting peiod for a new car to be ordered and delivered.
I'm very happy with the car, it's the right choice for us at the moment and having had two Audis I'm glad I chose BMW this time around. I have to say that the whole process has been very smooth. Leo was patient at the beginning as we played the familiar additional options dance and in the end I think I got the spec vs price just right. Once the order had gone through and I was passed over to the support team things continued in a similar vane. The support team were knowledgeable regarding my order and responsive to all of my queries. It seems to me that decent customer service is a bit of an elusive trait these days, to find it in abundance with Fleet Prices was refreshing. There was a slight delay around the time of the finance documents but I think that was more to do with Arval not telling Fleet that they had received everything that they needed. The car was delivered clean and in perfect condition with 247 miles on the clock. It would have been nice to have put those miles on myself but that obviously would have required transport delivery. Maybe that could be an additonal option you could offer to customers if they required it?
Otherwise I really can not complain. See you in three years.
Yes I can confirm that service up to date and handover has been satisfactory.
In fact your sevice and assistance could not have been better. Right from the very first phonecall, your customer service has been excellent.
We would have no hesitations in recommending you or using you next time!
Hi Rachel & Support Team,
I have my new car which is an Audi TTS.
I LOVE it!
Thank you so much for your help in ordering it through to me receiving it.
Special thanks to Rochelle, Claire and Sara who have helped me along the way from within the support team. Sorry if I have missed anyone out!
Hope you all have a good weekend with a couple of glasses of wine!!
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