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Sorry I did mean to get in touch but was really busy yesterday!! Everything was fine with the delivery and the car looks great we are really pleased with it.
Thank you for all the help in sorting this.
Everything went well, car is fantastic. Everything I wanted and more.
Everyone was great and really quick at answering any questions I had, no matter when I emailed them through.
Everything has been great and the car is incredible. Your team has been fantastic throughout the process. Even when just offering advice regarding my current lease going back.
Would recommend you to anyone and already have to all of my friends that are looking at leasing.
Many thanks for your email.
Great service as ever from Fleetprices and Mike Tibbs is a legend - really helpful and organised and very customer focused.
One thing I would say - and I mentioned it to one of your ladies on the delivery day. That is the delivery service from Mercedes is poor. I know it is not your responsibility - but you may want to give feedback to Mercedes.
Firstly for a brand / positioning and client that Mercedes have the selection of delivery options is poor. There should be more options - either pick up or delivery at weekend and the slots available should be in 2 hour slots. I should not have to give up a whole weekday to receive the car.
Secondly - the delivery they made on 24th May was done by someone who could not be contacted by Mercedes to see where he was, he (the driver) told me that he was not told of an early delivery time requested. He also really did not know anything about the car, and to be quite honest was rather bumbling and confused.
I would have thought that Mercedes would not want this to be the way their product is finally delivered to the customer and the impression it makes. I would be quite happy to go somewhere (no more than half an hour away) at a weekend to pick up the car and be shown some key things by someone knowledgeable (for example at a dealership). It would probably be cheaper for them to do also and give that dealership a chance to get the 1 year/mileage service business from the customer in the future.
The car itself is great !
Just wanted to express our thanks for the way in which you have served us. Thank you for being proactive, it's been quite refreshing to have that level of service.
Eddie & Trina
Thanks for all your help. The car was delivered promptly and I've enjoyed it very much since its arrival.
Thank you for your email. I am extremely happy with the car and commend all your staff for making the whole process smooth and trouble free. I would have no hesitation in recommending Fleet Prices for your friendly and efficient service. Big thank you to Ashley for his help and clarification with any questions I had. I must thank the delivery driver too for his communications regarding the delivery.
I was very pleased with the service I received from Leo. I do not enjoy having to deal with anything to do with cars and he made it very easy. Delivery went smooth.
Thank you very much.
Thanks for the email. I was delighted with the service I received from Fleet Prices.
Particular thanks to Anissa who was excellent.
Yes everything as great and the delivery person was really helpful.
Thank you for your help, you will be the first port of call for our future cars! I think I may have to go with a Mercedes next time!
Everything is fine and thanks to Fleet Prices for your assistance.
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