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Hi I am very pleased with my new car The delivery representative was very helpful and showed me around the car. He contacted me prior to delivery and all went very smoothly. Fleet cars kept me well informed, thank you for your help. Gill
The whole process was quick and painless.
Leo couldn't have been more helpful and even phoned me after delivery to ensure everything was Ok.
As for me, I am a very happy bunny and delighted with my new car.
Have a fabulous Christmas.
The car is fantastic thank you and everything went well throughout. I will definitely use Fleetprices again for future requirements.
Thanks to Chris and the team.
Good morning Anissa
Delivery went well of the new car they were with us by 10 am.
I love it.
Thank you for all your help again with sorting this.
Great service and James was brilliant in helping me get the car I wanted. Below is the text message I sent to James on Wednesday;
Just a quick message to say that my Seat Leon was delivered today and both my wife and I absolutely love it.
I would like to thank you very much for helping me when I first made an enquiry, and all the assistance you gave to me when I was asking for information on different cars/models.
Thanks again James,
Hi Steve - many thank for your email. Very happy to provide feedback.
I have nothing but praise for Anissa, exceptional service and such a pleasure to deal with. Nothing was too much trouble for her, despite my numerous questions. She was able to offer a fantastic lease price for my new BMW 428i via Arval, which was far more competitive than I was offered from my local dealer. I look forward to ordering again with Anissa next time round when my lease is up for renewal.
CJ Automotive (Steve Hunt) has also been excellent, very efficient and a pleasure to deal with. It was no issue to deliver the car on a transporter (which itself was a brand new 15 reg!), as I requested. Anissa did me a big favour with that.
Arval UK themselves were far too slow to produce my finance documents, meaning that the car had to sit at the dealers for almost 2 weeks due to my cooling off period. That's acceptable given the busy month of March and Fleetprices have no control over this I assume.
My main criticism, however, is with Greenbower BMW, the local dealer in Wales who supplied the car. When the transporter driver arrived having driven from Warrington, the car was not ready and had not even been valeted, no number plates fitted, etc, despite them having had the car for almost 2 weeks. He was forced to wait for 2 hours until it was ready, so he didn't get to me until almost 7.00pm. The driver was great and apologised for the delay, but the car was filthy. It had simply had a jet wash and not even been hand dried. Even the tyres weren't dressed and the non-BMW car mats had been fitted, with the BMW fitted ones still in the plastic bag in the boot!
Anissa was great about it and immediately referred the matter to Steve Hunt at CJ Automotive. He agreed that I should get the car professionally valeted at his expense without hesitation, which was done yesterday by Carey's at a cost of £90. The valeter said there car was still covered in glue from the white protective factory coverings, the carpets were dirty and the paintwork was covered in water marks, wax spots and general dirt. He did a brilliant job over 2 hours and the car is now stunning! The paintwork is perfect!
There must have been a communication breakdown for Greenbower BMW to mess up so badly. To deliver a £40,000 car, after the time I was made to wait due to Arval's delay, in the way they did was very disappointing and tarnished the delivery after 4 months of waiting.
Inside the car, one of the speaker tweeter grills is scratched. Once again, Steve Hunt is dealing and has been great once again. Fingers crossed this minor issue will be resolved.
The car is awesome in every way and I am so pleased I went with the 428i. It's leagues ahead of my previous 2 C-Classes.
Many thanks once again for the excellent service from Anissa and Fleetprices. Well done!!
The car arrived earlier in the week and everything is good with it.
Thanks again for all your help with this. The service has been excellent.
Very happy with the experience, and looking forward to working with you in the future. I am not interested in GAP insurance Thankyou.
Iíve had good service from companies over the years but Iíve got to say that Rachel has been exceptional. I have also now driven to work for the first time in a year without pain or discomfort. VW amongst others quoted 3months to get me a car so Iím over the moon.
I will whole heartedly recommend Fleet Prices and Rachel to anyone I know who is looking for a contract hire.
Thanks & Kind Regards,
Thanks for your help Rachel you have been great and very professional the car seems fine so far so good.
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