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Just wanted to say that I've received the discovery sport and it looks and drives fantastic , so thank you for friendly and professional help in selecting our car.
I had a great experience dealing with Fleet Prices.
My main point of contact since day 1 was Beverley Rawlinson and she was incredibly helpful and lovely to deal with. I have recommended your company to a few colleagues this week.
The service was excellent. If I was to be picky and mention anything worth improving, you could set customers expectations more out at the start of the process. For me it would have been good to know the process timeline from placing the order to receiving finance docs to 14 days for delivery as a long distance sale.
Apart from that all good.
Thanks you for giving me the option, however I do not require GAP insurance
Thank you for a superb service!
I was very happy with the full service, I was kept up to date with the progress and any questions I had were answered quickly.
It felt like a very personal service and I would be more than happy to use fleet prices again.
Hi Steve, everything went smoothly and the car is more and better than expected.
Thanks very much.
My name is Simon Whitehead and I recently became a customer of Fleet Prices and wanted to provide some feedback on one of your team - Anissa Elmecheri.
I had spoken to four other companies before speaking to Anissa and it was unfortunately exactly what you expect, someone picking up the phone with no enthusiasm or personality, not listening properly and telling me I am the 100th person to call about a Golf R today. Then Anissa responded to my enquiry and we spoke on the phone. What a breath of fresh air! I really got the sense she was excited to speak to a new customer and understand my needs and what I was looking for. Engaging, informative and a lovely person to speak too.
I have never leased before and was a little nervous and unsure but all my questions were answered perfectly. Each time Anissa said she would call or send an email it was on time – this makes a huge difference and I feel a valued customer. I actually had a cheaper quote that I found during my ongoing conversations with Anissa but decided on Fleet Prices based on the service and confidence Anissa gave me.
As a sales manager myself I would not hesitate in hiring someone of her calibre and if my team of 15 were all like her, I am sure my quarterly bonus would be through the roof!
Please share this feedback with her and give her the recognition she clearly deserves!!!
Yes the delivery went very well, fantastic service, the lady on the transporter was very helpful and polite, the car is lovely just what we wanted, so far we are delighted with the car. Very impressed with your all round service, Peter White has been dealing with us and has been very helpful and prompt with any replies to queries we've had, first class. I do have some work colleagues who have shown an interest in your products and may be considering a lease so will find out in the new year, many thanks again and a merry Christmas to you all,
Annabelle and Alasdair
Thanks you very much for your email.
I can confirm all went as scheduled and it was a very smooth transaction. Collection of the old car was delayed for three days by the collectors but purely for logistical reasons and caused us no inconvenience.
As ever, Anissa's service and assistance was invaluable, together with the great support work of the Admin team.
We are very happy with the outcome and would certainly recommend yourselves.
Very pleased so far with the A3 which was delivered by Audi's agent in an excellent and very clean condition! The delivery was first class and I cannot fault the guy who made the journey down with the vehicle. I was informed all along as to what time he would arrive which helped me plan my day.
Firstly thanks for the excellent service throughout, the car was delivered at 9am prompt this morning.
* All offers are subject to change at any time, you must be 18 or over and finance is subject to status, vehicle availability and terms and conditions apply. You will not own the vehicle and there will be no option to buy it at the end of the contract. We can introduce you to a limited number of finance companies, a commission may be received. Failure to maintain payments may result in termination of your agreement and the vehicle being returned, this could affect your credit rating and make it more difficult to obtain credit in the future. All prices correct at time of publication. All vehicle images and car descriptions on this site are for illustration and reference purposes only and are not necessarily an accurate representation of the vehicle on offer.
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