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Just to let you know that the car arrived at 9.30 this morning :) it is lovely!! Just sorting out insurance etc.
Yes, the delivery driver was great and she turned up on the dot of 8am as promised. Really pleased with the car too - thanks again for your assistance.
Yes, I had the Tiguan delivered on Friday morning as promised.
Thanks for your help with this.
Good afternoon Steve,
Thank you for contacting me.
Firstly I would like to say that I am delighted with the car and the process from my first contact with Anissa through to delivery has been excellent.
Each step of the way has been explained very well, when I was asked to complete the paperwork and required forms, this was all clear and any questions I had were taken care of very efficiently by Anissa.
I did get a little frustrated near the delivery as the date seemed to fluctuate a bit, however on reflection it was pretty much on the proposed delivery date and your staff were being open and transparent with the updates.
The car did seem to sit with the supplier for 2 weeks before they could give a slot to deliver which was again frustrating but the chap who delivered the car (Phil) contacted me the evening before to confirm the time of arrival and called again first thing in the morning to advise he was 45 minutes away, so that was very smooth.
Overall I am delighted with all of your staff, Anissa in sales and the girls in the support team, Rochelle, Rebecca, Rachel, Amy, Claire, Katie who all kept me regularly updated and were fast to answer any question that I had.
Kind regards to all
Hi Rachel - Just to confirm i received the car this morning without any problems. Thanks for your assistance during the process.
Its great thanks. Delivery was spot on yesterday,came when they said they would.
Thanks for all your help
Everything is fine thank you! The delivery company you use are excellent the driver even stopped to help install the sat nav! Brilliant customer service!
Just got a chance to give a few comments on my experience. Sorry it's taken a motor while.
From the start Rachel has been professional and helpful. Although the order didn't go entirely smoothly, Rachel did everything I needed to make things right. While I didn't have as much interaction with the afterwards team, what I did experience was consistent professional service. I would certainly consider using you again for the next car and recommending you to colleagues and friends.
I don't have any outstanding queries or concerns that I need resolving at the moment, but I'm happy that I'll be able to contact Rachel should I require any assistance.
Thanks for your e-mail. Yes, I am very happy with my car and also with the excellent service that you have provided. I was kept up-to-date all through the order and delivery process and everything went smoothly.
Thanks also for the GAP insurance reminder – I actually already have this type of insurance.
Thank you for your email
I am delighted with my new car and the service I received from you
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