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Apologies for the delay in replying I have just been a little busy at work. I'm really enjoying the car.
Delivery was perfect on the day, being first thing in the morning which gave me a day to explore the vehicle and get used to it.
I would like to thank all of your team and in particular Leo who dealt with the process of the order, and all my enquiries. Leo was professional and courteous throughout all my dealings, responding quickly to both emails and telephone calls. The only downside was the slight delay in obtaining the vehicle which was in fact down to the forms from Arval which in my opinion were not fully explained in the email from Arval, this is also due to me not using ecosign documents previously and my own error in the completion of the form.
Overall it has been a great experience and I have been happy to recommend your company to other colleagues due to the professional service I have received.
I would again like to thank your team and specifically Leo for such a smooth transaction and I will certainly come back for another vehicle once this lease is concluded.
Two successful completed leases with yourselves and the third starting.
Appreciate the note on gap insurance, will look into it later this month.
Apologies I was meant to send a mail yesterday. Yes delivery was both timely and all is well with the car, thanks very much for your assistance.
Sorry this is late but I've been away for a week!
Everything went very smoothly from beginning to end. Your guys Andy, Amy et al are a credit to your organisation.
Thanks for everything.
Nowadays it is difficult to find people who care about their job and their customers and who will try everything they can to help. I cant thank Leo enough for all his help in getting my new company car and i would highly recommend Fleetprices to anyone who is looking for a car. Leo has been very professional, yet helpful and easy to deal with, and i am more than happy with the car, in fact this must be the best car i have ever had! No doubt i will be back for my next car when the contract runs out! Thank you again for all your help, without you i wouldnt be driving this car now!
My car delivery process on Friday 29th April went very smoothly and the sale process with Mike, over the past few months, has also been a breeze.
I noticed over the weekend that there is a possible loose connection on the front passenger interior light. Would I need to contact Mike about this or do I simply need to take it to a local Renault garage?
Thank you for getting in touch and apologies i have not replied sooner but i am out of the UK working.
We cannot thank your company enough and dealing with Fleet Prices was so easy and the level of customer service was excellent. I originally used the search engine - Contract Hire and Leasing and the prices quoted for the BMW 330D Xdrive were fantastic.
However after i had registered my interest i received a call from Leo advising that the prices online were wrong and this was due to an error by the finance company. At this stage i thought about looking elsewhere but Leo asked to leave our request with him and he would look into a bit further. He was true to his word and came back with a fantastic lease deal that was not much higher than the original price i had seen online.
I have already thanked Leo on the phone but if you can pass on further thanks as i did make him work hard on the options list and he gave us advice as we went along and we even changed colours and trim two or three times and the final price was something we could afford every month.
After dealing with Leo i was passed over to the support team (Rachel, Claire, Rochelle & Rebecca) and they looked after me every step of the way and nothing seemed to much trouble and i had weekly updates regarding the cars progress for delivery. The big thing for me was trying to get the car delivered before the April 1st VED changes and avoid the higher costs because the car was over £40000 in value.
I know that Leo and the Support team worked with David Codman at BMW Scunthorpe to get the car delivered in time.
I understand it is not common practise but we asked Fleet Prices and BMW Scunthorpe if we could pick up the new car in person. I am sure you will agree there is something special about picking up your new car and that new car feeling. So we must pass on thanks to everyone involved for letting that happen and the new car is fantastic and a step up from our previous family SUV😊. Leo even phoned me on the day of pick up to make sure everything went smoothly.
The finance company Arval are also very good and no problems in dealing with them so far at all.
So please thank everyone again and we will be looking for a 2nd car at some point this year and I will be contacting Leo and the team and see if they can secure us another excellent deal.
Everything went very well with the delivery and i am extremely happy with the car. I would to take this oppertunity to thank you for all your help over the past couple of weeks which made this process very easy.
Mr Gary Avery
Thank you for your email requesting feedback on my experience with Fleet Prices.
I am happy to say that this is the second time in 6 months we have used Fleet Prices and again the customer services was first class, every time I called with a concern the girls on the end of the phone were fantastic. James at the beginning was very helpful and informative. When the lease's on both cars runs out, I will be looking to Fleet Prices for a great deal again.
All went well thanks and very pleased with the car. Carl was very helpful and quick to get the prices I asked for and let me know on the day that VWFS were ending the deal earlier than expected which gave me time to get my order placed.
The support team have been great, I got updates when there were any and when ever i asked for one. My request for no valet on the car got passed to dealer as requested. There was a little mix up with where the contract should go and what account to pay the initial payment to but I have a feeling that was down to the dealer than your team.
* All offers are subject to change at any time, you must be 18 or over and finance is subject to status, vehicle availability and terms and conditions apply. You will not own the vehicle and there will be no option to buy it at the end of the contract. We can introduce you to a limited number of finance companies, a commission may be received. Failure to maintain payments may result in termination of your agreement and the vehicle being returned, this could affect your credit rating and make it more difficult to obtain credit in the future. All prices correct at time of publication. All vehicle images and car descriptions on this site are for illustration and reference purposes only and are not necessarily an accurate representation of the vehicle on offer.
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