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Just a quick email to confirm everything is fine with our Nissan Qashqai. My wife tells me that the delivery driver was very pleasant and everything went smoothly (as expected) on the day.
Hope you are well. I received the new Mercedes this morning and it looks absolutely stunning. I just wanted to say a big thank you for all your help with everything, you're always a pleasure to do business with!
Many thanks for your email.
Delivery went well on Thursday, and we've been enjoying getting to know the new car over the weekend.
The service from Fleet Prices has been excellent right from the start, thanks to James in no small part. Any other time I've needed to contact your team they've always got back to me quickly and with a helpful answer.
I don't normally give feedback, which is more down to my laziness than any other reason.
However I am still a firm believer that good service should be acknowledged.
I have been leasing cars for many years and 2 years I ago I came to Fleet Prices. The service then was first class and I remember being kept up to date with all stages of my lease. As they say people remember how you made them feel rather than what you did.
When my lease was due up I decided to come back to you and, although I did get a few quotes elsewhere at very similar prices, my interactions with Helen was the deciding factor. She is fantastic. She responded quickly to my emails and questions, and when we spoke a few times on the phone and it was so nice to speak to a real genuine person. Your lease process is very straightforward and in fairness anyone I've spoken to has been lovely and knowledgeable.
Delighted with my car also.
I have recommended you guys (and Helen) to my friends for their next lease.
Many thanks to Helen and your team.
Everything went well with delivery on Friday, very pleased with the car.
We are off work today, so will be going out for a drive, in the sun.
Thank you very much for all your help, I know we must of gone through nearly all the cars that you have on deciding which one to get.
We have found the service you offer is excellent.
Once again, Thank You.
Julie & Gary
I'm delighted with the entire lease process...from start to finish. The assistance and advice I received from James Durrant were key to my decision in going for a lease deal...as was the price which your competitors could not get close to! James was always easy to reach and never tired of my endless questions. Once I had agreed to lease, the further assistance I received from the Support Team was invaluable. My car was delivered months ahead of schedule and is a joy to drive. I would not hesitate to recommend your company to family and friends.
Thanks for your note, and thank you for following up.
A great experience with a dedicated professional team, helpful, easy to speak to and who know what there doing!! and, the car is fab
Another seamless transaction from Dave, three weeks from our first enquiry to the delivery day! Over the moon with the Car, we were a bit unsure on the colour but defiantly a good choice after seeing it arrive!
Steve the whole experience has been good from Leo to Claire on the support team,Iwas kept in the loop at all times.So I have been really happy,one issue slightly spoilt it,The Evoque was delivered at 8.30am and I was told the Tiguan was a first job for the pick up driver,obviously I wanted to go out and drive my new car but couldn't as I may have missed the pick up of the Tiguan.I called the company at.11.30am and was told the driver would be with me within a couple of hours.At 2.45pm I called again and was told the driver would not be with me until between 5 and 6pm.I was due in work at 5pm so I had to wait for my wife to come home and give her the Tiguan keys,The guy turned up at 6pm.Apart from that all was fine the Tiguan was spotless no charges,whoever gets the Tiguan will get a lovely motor.
Your people were fine and very friendly and helpful so thank you for that. However, I am less than enamoured with the car company as I had to pay £3.00 because they had not paid Royal Mail the correct amount to return my license. It is not the money but the principle as they made me scan my credit card twice even though they had my signature on the hire agreement, my license and my cheque that I sent them. I understand they have to be quite careful but I did think this was a bit over the top. I have now got the car and I am very pleased with it so thank you once again.
* All vehicle images and car descriptions on this site are for illustration and reference purposes only and are not necessarily an accurate representation of the vehicle on offer.
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