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Having never used PCP and PCH to buy a car before, Ashley was professional, friendly and knowledgeable in dealing with my sometimes rather basic questions.
I tried a number of brokers as well as several Volvo dealers to make sure I knew exactly what was right for me. Ashley answered all my queries immediately, or within a few minutes - and rang back when he said he was going to ring back.
At no stage did I feel I was getting the hard sell. If some aspect of the deal wasn't right for me, he said so. Overall over happy indeed.
Thanks for everything. I'm very happy with the car and the service. I'm not sure how to do this on the website. Didn't see a link in your email.
Again may thanks for a really good service well delivered.
Dear Fleet Team,
The car did arrive safely today thank you.
Also I would like to thank yourselves and my main contact Helen from Fleet who have all supported me through this process. This was my first time leasing a car and going through a broker as such and I can honestly say I will be doing it again as it has been very much worth while and so easy. You are a very professional firm and very easy to get hold of should I have needed anything which is greatly appreciated.
Again thank you for all your help!
Delivery was fine.
Thanks to you and everyone at Fleetprices for arranging it. Looking forward to using it from Friday!
All went well, no problems.
Thank you to all your staff for the help that they gave.
Kind regards, Jill
Award Learning Services
Rachel looked after us very well, as she always has.
Thank you very much for your friendly, efficient and smooth experience while leasing the car 'nothing was too much' for you from the beginning. I felt that i was valued as a customer and you never failed to deliver even when i kept changing my about different car.I felt you were honest and approachable throughout the process. This goes to Jessica too who was efficient and very accommodating. Many thanks.
I have already commented to the support team, This is the first time that I have chosen a car by lease option and from the first dealings with Leo right through to delivery with the help of the support team, the experience was very smooth and professional. I had a budget in mind but not a fixed car model, Leo helped to achieve the right car for my budget and the girls in the support team were helpful with any questions I had. So thank you
Regards Nev Handley
I came across this website by accident just before Christmas and having requested a quote, I quickly received a call from Leo who turned out to be an absolute star. The difference I found was that I felt someone was genuinely interested in my requirements as opposed to the larger companies who operate along the lines of a call centre. I have to admit, being a petrolhead I'm a bit like a kid in a sweetshop when it comes to narrowing down my choice and Leo has the patience of a saint. Once I'd made my choice from a competitive quote,the entire process was smooth and quick. I just took delivery of my new Volkswagen on Friday and I'm absolutely delighted. Three cheers for Leo. I can thoroughly recommend Leo, and if he is a reflection of the company, then hats off to FleetPrices too.
Sorry for the delay in replying, but I kept your mail in anticipation that I would get a chance to reply as some stage. I can offer the following comments:-
1. I used the internet to find leasing companies, so your presence on contracthireandleasing.co.uk was where I found you.
2. I found Rachel easy to deal with, prompt at getting back to me regarding availability and generally very helpful all round
3. The finance application process was not too onerous and acceptance granted quickly
4. Delivery arrangements fitted in around the collection of my previous car with no issues, which saved me some hassle
5. The car was delivered early on the due day with no issues
6. Subsequent to delivery, Rachel has dealt promptly with a few queries for me, though I have a minor problem with the service interval computer which was not reset prior to delivery (I've emailed Rachel about this).
Hope this is of use - my overall experience was good and I would definitely consider using you again next time round.
* All vehicle images and car descriptions on this site are for illustration and reference purposes only and are not necessarily an accurate representation of the vehicle on offer.
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