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My car delivery process on Friday 29th April went very smoothly and the sale process with Mike, over the past few months, has also been a breeze.
I noticed over the weekend that there is a possible loose connection on the front passenger interior light. Would I need to contact Mike about this or do I simply need to take it to a local Renault garage?
Very happy. ..it's been a quick and reliable service.
I hope you are well.
The delivery went well on Thursday and I am enjoying my car very much.
Many thanks for all your help, as requested I will let you know if I need any further assistance.
Thank you for your email dated 15th February concerning my car. It was delivered expertly by JCT600 driver John, who was celebrating his 86th birthday that day!
My whole experience with Fleetprices has been an absolute delight. From the first enquiry to James Durrant, right through to the delivery, I could not have had a better service. James answered all my queries and was not pushy at any time and put me right at ease. I was a bit apprehensive leasing for the first time and through the internet but I have to say it went like a dream. James managed to get me a better spec car within 3 weeks and even the same colour as I wanted!
After dealing with James your Support Team kept me in the picture throughout the ordering process and were very polite and informative whenever they contacted me.
The car is an absolute beauty, delivered by 8.30am on the day of delivery and John the JCT600 driver was an real character and did an excellent job bringing my car down from the north.
The car is brilliant and I am looking forward to my 3 years of motoring with it.
Many thanks again to all your staff.
The pickup went really smoothly, and Leo was really helpful throughout the full process - from quotations, advice on alternatives , securing the car and ensuring delivery was on a date suitable for me. Although price is always a driver in this type of transaction, I was impressed with the service and will mention this to friends and colleagues when they are considering car options.
Many thanks for your e-mail and for giving me the opportunity to follow up on my experience with Fleet Prices.
By way of feedback, I have to say that I have had nothing but the best service from all of your team. From the very outset when Andy Heywood followed up on my internet query, he was excellent and, recognising that I was in a reasonable hurry to find the right car, quickly worked to source me a choice of vehicles and then consistently gave me the very best advice and answered all my questions in a calm, professional and straightforward way. The entire support team - I think I had correspondence with all of them(!) - were very good and kept me up to speed all the way along, again, answering a range of questions with patience and clarity. All of this, of course, they carried out at what I recognise is a busy time of the year for you all. Finally, the delivery of the vehicle went extremely smoothly despite the appalling weather on the day and the delivery driver was most helpful.
I have already been in touch with Andy to pass him my thanks but I would be grateful if you could reinforce that with him as well as thanking all your support team for their help and assistance troughout the process. I am grateful too for your offer of being able to call on Andy should I need to throughout the contract, an offer he indeed made himself when we last spoke.
I certainly would have no hesitation in recommending Fleet Prices.
Thanks again and my best wishes for your continued success.
Apologies for the delayed response. I didn't get a chance to drive the car till this weekend but thoroughly enjoyed it!! It's a lovely car.
Thanks ever so much for your help with this. As you know this was our first time leasing but you were very willing to answer our queries promptly and clearly, which helped sooth out any concerns we had.
I felt we had clear instructions and direction from you throughout the process. Also, we were very keen to have the car before Christmas so are really happy that this was possible.
My name is Simon Whitehead and I recently became a customer of Fleet Prices and wanted to provide some feedback on one of your team - Anissa Elmecheri.
I had spoken to four other companies before speaking to Anissa and it was unfortunately exactly what you expect, someone picking up the phone with no enthusiasm or personality, not listening properly and telling me I am the 100th person to call about a Golf R today. Then Anissa responded to my enquiry and we spoke on the phone. What a breath of fresh air! I really got the sense she was excited to speak to a new customer and understand my needs and what I was looking for. Engaging, informative and a lovely person to speak too.
I have never leased before and was a little nervous and unsure but all my questions were answered perfectly. Each time Anissa said she would call or send an email it was on time – this makes a huge difference and I feel a valued customer. I actually had a cheaper quote that I found during my ongoing conversations with Anissa but decided on Fleet Prices based on the service and confidence Anissa gave me.
As a sales manager myself I would not hesitate in hiring someone of her calibre and if my team of 15 were all like her, I am sure my quarterly bonus would be through the roof!
Please share this feedback with her and give her the recognition she clearly deserves!!!
I would like to say it was a pleasure to deal with all your colleagues at Fleet prices, especially Mike Tibbs and Claire & Sara from the support team.
Mike was very professional, and found me the vehicle I was looking for, at the price I was prepared to pay, and everything went smoothly, and I was informed all the way through, and was given an estimated delivery date, which was kept too. The car turned up on time, and it's a great drive
I look to do Business with you again, and will not hesitate to recommend you to my friends and family, if they are looking to lease.
I received the car on the arranged date. I was contacted by VW the day before to confirm this and the vehicle arrived first thing and I have no complaints at all. Paul, who found the vehicle for me and sorted out all the finance was very helpful and answered all my queries promptly and was always available on the phone. As for the car itself it is much better than I expected and I am more than happy with everything.
Thank you to Paul and all the team that were involved in the process.
* All offers are subject to change at any time, you must be 18 or over and finance is subject to status, vehicle availability and terms and conditions apply. You will not own the vehicle and there will be no option to buy it at the end of the contract. We can introduce you to a limited number of finance companies, a commission may be received. Failure to maintain payments may result in termination of your agreement and the vehicle being returned, this could affect your credit rating and make it more difficult to obtain credit in the future. All prices correct at time of publication. All vehicle images and car descriptions on this site are for illustration and reference purposes only and are not necessarily an accurate representation of the vehicle on offer.
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