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Initial service was great thanks. Leo provided me with updates prior to the vehicle being delivered and was in contact once it arrived at Audi.
With regards to the experience I have had in getting my new car I would like to say how easy and professionally the whole transaction was handled by yourself and anyone else I had to deal with.
Advice was always on hand and delivered in a very curteous maner. Once the finance was agreed, both Doug and I were delighted at the speed in which the vehicle was delivered to us. We would have no hesitation in recomending you to prospective customers and thankyou for helping us find the right vehicle for us.
Sue & Doug
Everything went spot on with delievery, thankyou so much for your hard work. I will speak highly of your business.
I am very satisfied with the service I have received from Fleet Price to date thank you. Elena is always prompt in responding to emails and has always been able to answer all my questions. The delivery also went very well. The delivery driver contacted me an hour before the car delivery as promised and showed me round the car etc. on arrival.
It is just unfortunate I've not even had the car one week and it is now in the NISSAN local dealer as the engineer warning light came on over the weekend. The reason I got shot of my previous car was because of its unreliability and the fact is was in the garage more than it was on the road. I just hope this car is not going to be the same. I do however appreciate you and Elena's support and help this morning when the Nissan Dealer were unable to verify the car.
Just to confirm that the car was delivered this morning. Pristine condition and everything that I had expected. Great looking, excellent quality and a fantastic drive. I'm still working my way through all the different settings.
The only negative feedback would be that I wasn't given a delivery time. So I was taken by surprise to arrive at work at 8.15am to see that the car had been delivered and our Security Guard was moving it to a parking bay. Fortunately, myself and Dennis share an interest in cars, so he was more than happy. It would have been nice to know so I was in work for delivery though.
Finally, I wanted to say thank you to you for your prompt, efficient, friendly and polite service. It's been a complete delight dealing with you and Fleetprices. As someone working in customer service I think I know excellent service when I receive it - and I've definitely received it!
Thank you for all your assistance and hope to deal with you again in 4 years time.
I took out 2 leased cars from Leo. Its now some months ago and looking back the whole experience was excellent, from the cheapness that leasing brings to the lightening service of Leo. Well done all, totally excellent.
Good Morning ,
Thanks for getting in touch. As told to your staff, I have been very happy with the customer service. Mike, Rochelle, Rebecca and Michelle, no weak links in this chain, answering all questions with a no hassle attitude, v professional and friendly. The delivery driver whose name I think is Gordon was chatty and brought the car in perfect condition. Also the car surpassed my expectations in terms of quality so the value for money is impressive on this lease. As this is the first time leasing and I've had to learn how this process works I appreciate how I've been dealt with and I would definitely recommend your services. And then to top it off the MD sends an email to make sure everything has gone wellJ Keep it up!
I just wanted to say how delighted I am with the car! I love it! Thank you so much for all your help over the last few months and for arranging delivery to Liverpool airport last week. Everything went smoothly.
All the best Beverley and thanks again.
My name is Simon Whitehead and I recently became a customer of Fleet Prices and wanted to provide some feedback on one of your team - Anissa Elmecheri.
I had spoken to four other companies before speaking to Anissa and it was unfortunately exactly what you expect, someone picking up the phone with no enthusiasm or personality, not listening properly and telling me I am the 100th person to call about a Golf R today. Then Anissa responded to my enquiry and we spoke on the phone. What a breath of fresh air! I really got the sense she was excited to speak to a new customer and understand my needs and what I was looking for. Engaging, informative and a lovely person to speak too.
I have never leased before and was a little nervous and unsure but all my questions were answered perfectly. Each time Anissa said she would call or send an email it was on time – this makes a huge difference and I feel a valued customer. I actually had a cheaper quote that I found during my ongoing conversations with Anissa but decided on Fleet Prices based on the service and confidence Anissa gave me.
As a sales manager myself I would not hesitate in hiring someone of her calibre and if my team of 15 were all like her, I am sure my quarterly bonus would be through the roof!
Please share this feedback with her and give her the recognition she clearly deserves!!!
Just a quick email to say thanks for great service from your team.
I'm pleased to say my VW arrived as promised and in fact was a few days earlier than the first date we were given back at the point of order.
The handover process was fine and the driver even wiped the car over so it was spotless for us.
Expectations for the car were high. Having said that, this VW is replacing my old 2007 model and will only be my fourth car in the last 21 years (all have been VWs), but this will be my first brand new one!
* All vehicle images and car descriptions on this site are for illustration and reference purposes only and are not necessarily an accurate representation of the vehicle on offer.
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