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Yes all has gone very well thanks, in fact better than expected. Your team were easy to contact , easy to deal with and were able to deliver the car quicker than expected. I wasn't offered GAP insurance so have sourced it myself. FYI it was only £113 for two years
cover. I did ask your team but about GAP but they didn't offer it to me for some reason , something I am sure you will wish to rectify 😄
I am over the moon with the car and the service that I have received from James at Fleet Prices.I think I will pass on the GAP insurance for now however.
I don't normally give feedback, which is more down to my laziness than any other reason.
However I am still a firm believer that good service should be acknowledged.
I have been leasing cars for many years and 2 years I ago I came to Fleet Prices. The service then was first class and I remember being kept up to date with all stages of my lease. As they say people remember how you made them feel rather than what you did.
When my lease was due up I decided to come back to you and, although I did get a few quotes elsewhere at very similar prices, my interactions with Helen was the deciding factor. She is fantastic. She responded quickly to my emails and questions, and when we spoke a few times on the phone and it was so nice to speak to a real genuine person. Your lease process is very straightforward and in fairness anyone I've spoken to has been lovely and knowledgeable.
Delighted with my car also.
I have recommended you guys (and Helen) to my friends for their next lease.
Many thanks to Helen and your team.
Thank you for your follow up message. I am absolutely delighted with the car and the service provided by yourselves at fleet prices and Ashley Humphreys in particular. I first spoke to Ashley roughly the end of September and put my order in for my VW golf and was given an expected delivery of late November. However, in November i was informed by the support team it had been delayed to maybe June/July and was so disappointed as i needed the car ASAP. I then spoke with Ashley and he said to leave it with him and within 10 minutes he rang me back and said he had found me a car already built with my exact specification and the car would be delivered within 4 weeks. At first i thought it was a case of too good to be true but Ashley was excellent through the whole process from order to delivery, i will certainly be ordering my next car with fleet prices and Ashley and have recommend him and fleet prices to my friends and family.
Just a quick email to thank Leo and the team for all their help with my new car. The process has been so trouble-free and painless and the care was delivered to me last week.
thanks for the email, I am happy with the vehicle and was very satisfied with the service I received from Fleet Prices UK I had no issues or problems and any queries and question I had throughout the process were dealt with very quickly I would definitely use your company again and have already recommended you to others. Anissa was really helpful and very friendly she a joy to deal with. Overall i was really impressed with the service I received so thanks so much for all your help.
Apologies for not getting back sooner. I am now back in office ( albeit night shift ! )
I would like to emphasise the whole experience I had through Fleetprices ( and with Mike ) were professional. Friendly, concise and I was always kept informed in the process of the order/delivery etc.
The dealership have also been very professional and detailed in the order and delivery.
I have insurance sorted for the vehicle but I thank you for your recommendation, I may visit on renewal next July to see what deal and benefits that is on offer.
I am very pleased that I came to Fleetprices for my car ( I was in fact ready to go ahead last year but instead purchased a second hand vehicle ) as I done extensive research on line but was always drawn back to your website and on the moment I first enquired I was delighted that I did choose your company. I will obviously be looking again in 2 years time on renewal of contract at what offers you have then J
As for the car, DELIGHTED. It's a beautiful car and I am ( as well as my partner ) over the moon and glad I choose the Cactus.
Please feel free to keep in touch throughout my contract hire period and I will certainly respond. If no need to contact me at all, I will be contacting you in 2 years time to see how I go about renewal J
I used to contract hire vehicles for my company back in the day and always found it the most efficient and cost effective method of funding cars.
I have never had a personal lease but have wanted to go this route for quite some time as I believe it takes all the hassle out of car purchase and more importantly changing vehicles. My son used Fleet Prices a couple of months ago and recommended that I give your company a go as he found the whole experience far less stressful and efficient – how right he was!!
Right from the quotations through to delivery the whole process was efficient, business like, friendly and was a massive cost saving against the ubiquitous and hard sell of the PCP (what a con) now being offered by dealers. I was kept in the picture the whole time and delivery and handover was right on time. What a pleasant experience – so much so that I have ordered my wife's new car through yourselves and am awaiting delivery in the next couple of weeks.
The only down side was the reaction of the local dealer where I test drove the vehicle who unbelievably said that had he known I was considering a Personal Lease he wouldn't have let me have a test drive!!
I received the car on the arranged date. I was contacted by VW the day before to confirm this and the vehicle arrived first thing and I have no complaints at all. Paul, who found the vehicle for me and sorted out all the finance was very helpful and answered all my queries promptly and was always available on the phone. As for the car itself it is much better than I expected and I am more than happy with everything.
Thank you to Paul and all the team that were involved in the process.
I did get your follow up voicemail, thank you for an excellent service and I'm very happy with the vehicle. You were defiantly right the Navara was a good choice.
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