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Just searching thru my emails and noticed this - realised i hadn't replied. I am delighted with my car - it's the very first brand new car i have ever had...and wouldn't have been able to afford to ever buy one so the leasing scheme is ideal for me.
Leo was very good - he led me thru the process and followed up/chased the company when there were any delays. I will be happy to recommend to friends and will be happy to use Fleet Services at renewal.
Thanks for the follow up email.
Yes, everything went smoothly and we're very pleased with the Skoda, it's a great car. Only a very minor issue which James Durrant is sorting for me.
I sent a congratulatory email to your team only last week, to thank them for the efficient service they've given me and for making our first personal lease deal a pain free experience.
I'll certainly be recommending you to family and friends and no doubt when our deal is up in a couple of years, we'll be using you again.
Absolutely fantastic customer service. Throughout the whole process, my queries were dealt with very quickly and I always received a phone call or quick email back.
Overall very happy with the service and have already recommended to a colleague of mine.
Many thanks for email regarding the delivery of my Ford Fiesta. Perhaps you might like to hear about my experiences with your company.
I must confess the whole process from start to finish has been efficient and very pleasing throughout, without any problems. I found that all staff (James and Jessica in particular) have been helpful, courteous and informative throughout the process dealing swiftly with any queries etc. The aforementioned vehicle arrived on time and the driver even ensured that I was completely satisfied with the vehicle before he departed.
Best of all was the price-excellent value for money!
So, I believe that sums things up.
Good morning Anissa,
Just to let you know that the car arrived on Friday with no issues.
Thanks again for your help.
It has been a smooth process working with you and not only were your deals very competitive there was a quick turnaround and we could always get hold of you quickly, well done.
Thanks for your follow up e-mail.
Everything has gone very smoothly and I am very happy with the Volkswagen Tiguan Diesel Estate 2.0 TDi BlueMotion Tech Match Edition 150 5dr 2WD. It is a very nice car.
I found the whole experience very refreshing. These days it is becoming increasingly common to have to go through a lot of hassle with companies due to poor administration and management but this has definitely not been the case with Fleetprices.co.uk. From start to finish, it has all been well managed and straightforward and a pleasure. I would like to thank the team and Anissa for all their help and advice and answering all my questions so promptly, and of course your follow up courtesy.
I hope you have a great weekend and enjoy the Summer!
Thank you Leo for all your patience and support in guiding me through the process of a personal lease car hire. The customer support you provided was second to none! Even better was the fact you managed to get my car delivered earlier than expected. What a great start to my weekend! I'm really delighted with the car and the deal! I shall be recommending you to all my friends and colleagues.
Leo was fantastic all the way through the process, he even rang me after I had received delivery of the car to see if the handover went well
Also, the admin girls were very good, communicating at every stage of the deal
Many thanks for your email and yes, the delivery went very smoothly and I'm delighted with the vehicle!
Overall, my experience with you guys has been fantastic. I judge this on the way you always respond to emails and you answer my queries effectively. Yes we came across a few bumps (more confusion really) but as soon as I addressed them, you would enquire and resolve for me.
The only slight issue I may raise would be where at the period before delivery I was informed on a weekly basis that my vehicle would be ready 1-2 weeks from a certain date. A week before the certain date (6th April) I was informed that the date was now in fact the 28th April with no explanation. I had to enquire to find out what was going on. In fairness I was given a good explanation, it was just the fact I had to find out myself rather than being informed straight away.
In the grand scheme of things, the above wasn't really an issue at all, as I said, your service was fantastic and I'm really pleased. I just want to give you my overall, exact experience.
Many thanks once again and I'm sure if I need to contact Beverley, she'll be more than helpful as I'm used to with your company.
* All offers are subject to change at any time, you must be 18 or over and finance is subject to status, vehicle availability and terms and conditions apply. You will not own the vehicle and there will be no option to buy it at the end of the contract. We can introduce you to a limited number of finance companies, a commission may be received. Failure to maintain payments may result in termination of your agreement and the vehicle being returned, this could affect your credit rating and make it more difficult to obtain credit in the future. All prices correct at time of publication. All vehicle images and car descriptions on this site are for illustration and reference purposes only and are not necessarily an accurate representation of the vehicle on offer.
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