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Yeti duely arrived this morning everything fantastic, just wanted to express my thanks for all your help in sorting things out for me and having the patience to deal with a cranky old Welshman looking for a bargain. Yachi da butty boy roughly translated means cheers mate ha ha.
Hi Rachel - Just to confirm i received the car this morning without any problems. Thanks for your assistance during the process.
Thanks for the email. Yes everything was fine with the delivery. Have been so pleased with the service from Fleet Prices. I've never leased a car before so wasn't sure what to expect but I found the service both from Anissa and the support team refreshingly helpful, personal, attentive and responsive. I have already recommended you to some colleagues, and wouldn't hesitate to use you again in future.
I was very happy with everything Anissa was more than helpful in getting me a good deal and I was kept informed well and all queries I had were answered near enough straight away! This is the second time I have used FleetPrices and have also recommended them to others.
My name is Simon Whitehead and I recently became a customer of Fleet Prices and wanted to provide some feedback on one of your team - Anissa Elmecheri.
I had spoken to four other companies before speaking to Anissa and it was unfortunately exactly what you expect, someone picking up the phone with no enthusiasm or personality, not listening properly and telling me I am the 100th person to call about a Golf R today. Then Anissa responded to my enquiry and we spoke on the phone. What a breath of fresh air! I really got the sense she was excited to speak to a new customer and understand my needs and what I was looking for. Engaging, informative and a lovely person to speak too.
I have never leased before and was a little nervous and unsure but all my questions were answered perfectly. Each time Anissa said she would call or send an email it was on time – this makes a huge difference and I feel a valued customer. I actually had a cheaper quote that I found during my ongoing conversations with Anissa but decided on Fleet Prices based on the service and confidence Anissa gave me.
As a sales manager myself I would not hesitate in hiring someone of her calibre and if my team of 15 were all like her, I am sure my quarterly bonus would be through the roof!
Please share this feedback with her and give her the recognition she clearly deserves!!!
Thank you very much for the fantastic service in terms of delivery and negotiation. Extremely pleased with the car it is absolutely brilliant. Brilliant price and very clear transparent pricing, keep it like that!
Definitely dealing with yourself again in the future.
Yes it arrived yesterday nice and early....was in it all day, it's fantastic and I'm very pleased. Will definitely contact you again when the lease is up.
Thanks for all your help.
Ok so I've had the car a couple of weeks now and I'm very happy with it. I think if someone's looking for a stylish, well equipped, safe & perhaps sensible car then its a good choice
Re the service I got from you guys, well, Leo was great...from beginning to end he really was a pleasure to deal with. He kept the process moving along nicely and got things done quick. Every time i sent an email or called he was straight back to, making sure things got actioned...right up to the point of delivery. I'll be actively recommending you, and particularly Leo, to any of my friends whom i hear are in the market for a new car.
I'm very happy with the car, it's the right choice for us at the moment and having had two Audis I'm glad I chose BMW this time around. I have to say that the whole process has been very smooth. Leo was patient at the beginning as we played the familiar additional options dance and in the end I think I got the spec vs price just right. Once the order had gone through and I was passed over to the support team things continued in a similar vane. The support team were knowledgeable regarding my order and responsive to all of my queries. It seems to me that decent customer service is a bit of an elusive trait these days, to find it in abundance with Fleet Prices was refreshing. There was a slight delay around the time of the finance documents but I think that was more to do with Arval not telling Fleet that they had received everything that they needed. The car was delivered clean and in perfect condition with 247 miles on the clock. It would have been nice to have put those miles on myself but that obviously would have required transport delivery. Maybe that could be an additonal option you could offer to customers if they required it?
Otherwise I really can not complain. See you in three years.
Good morning Anissa,
Just to let you know that the car arrived on Friday with no issues.
Thanks again for your help.
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