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Just letting you know car arrived safe and sound!!
Absolutely love it!! Might take me a while to get used to all the gadgets though!
Thanks for all your help
Very happy with the service i received throughout the whole process and in pacticular the turn around period from ordering to delivery. I need to especially praise Rachel Gouldingay for ensuring this short turnaround and even helping me through the process on her annual leave, a credit to your company.
Just to say that Chris is a credit to your team. He was patient, helpful and understanding with my quote.
Hi Steve - many thank for your email. Very happy to provide feedback.
I have nothing but praise for Anissa, exceptional service and such a pleasure to deal with. Nothing was too much trouble for her, despite my numerous questions. She was able to offer a fantastic lease price for my new BMW 428i via Arval, which was far more competitive than I was offered from my local dealer. I look forward to ordering again with Anissa next time round when my lease is up for renewal.
CJ Automotive (Steve Hunt) has also been excellent, very efficient and a pleasure to deal with. It was no issue to deliver the car on a transporter (which itself was a brand new 15 reg!), as I requested. Anissa did me a big favour with that.
Arval UK themselves were far too slow to produce my finance documents, meaning that the car had to sit at the dealers for almost 2 weeks due to my cooling off period. That's acceptable given the busy month of March and Fleetprices have no control over this I assume.
My main criticism, however, is with Greenbower BMW, the local dealer in Wales who supplied the car. When the transporter driver arrived having driven from Warrington, the car was not ready and had not even been valeted, no number plates fitted, etc, despite them having had the car for almost 2 weeks. He was forced to wait for 2 hours until it was ready, so he didn't get to me until almost 7.00pm. The driver was great and apologised for the delay, but the car was filthy. It had simply had a jet wash and not even been hand dried. Even the tyres weren't dressed and the non-BMW car mats had been fitted, with the BMW fitted ones still in the plastic bag in the boot!
Anissa was great about it and immediately referred the matter to Steve Hunt at CJ Automotive. He agreed that I should get the car professionally valeted at his expense without hesitation, which was done yesterday by Carey's at a cost of £90. The valeter said there car was still covered in glue from the white protective factory coverings, the carpets were dirty and the paintwork was covered in water marks, wax spots and general dirt. He did a brilliant job over 2 hours and the car is now stunning! The paintwork is perfect!
There must have been a communication breakdown for Greenbower BMW to mess up so badly. To deliver a £40,000 car, after the time I was made to wait due to Arval's delay, in the way they did was very disappointing and tarnished the delivery after 4 months of waiting.
Inside the car, one of the speaker tweeter grills is scratched. Once again, Steve Hunt is dealing and has been great once again. Fingers crossed this minor issue will be resolved.
The car is awesome in every way and I am so pleased I went with the 428i. It's leagues ahead of my previous 2 C-Classes.
Many thanks once again for the excellent service from Anissa and Fleetprices. Well done!!
the delivery did go smooth and I'm very happy with the car. I have also recommended fleetprices to others since. Re GAP insurance, I would rather leave this at the moment.
Happy to say that everything went smoothly with the collection of the Fiesta and that we are very pleased with it. A good choice! Many thanks for your help and that of Allen Ford.
I have a friend who may be in the market for a small car on a lease arrangement similar to mine. Something like a Fiesta would suit her, probably an ecoboost 100 in Zetec trim, 5 door, delivery in January 2015 to Scotland, presumably Edinburgh. Could you see what is the best price you can come up with.
Thanks Steve, delivery and overall correspondence with Fleetprices (from mikes early dedication / patience to the follow up work of the support team) has been nothing short of first class, so much so that I'm confident that when my current car deal expires I will be straight back in touch to arrange another!
Thanks again and please pass on my thanks to Mike Tibbs and Jessica (support team).
Btw, I've already purchased ALA gap insurance using the link on the Fleetprices website, very competitive and great value cover given the piece of mind it offers.
Regards Glen & Sally
Sally & Glen Branigan
I'm very happy with the car, it's the right choice for us at the moment and having had two Audis I'm glad I chose BMW this time around. I have to say that the whole process has been very smooth. Leo was patient at the beginning as we played the familiar additional options dance and in the end I think I got the spec vs price just right. Once the order had gone through and I was passed over to the support team things continued in a similar vane. The support team were knowledgeable regarding my order and responsive to all of my queries. It seems to me that decent customer service is a bit of an elusive trait these days, to find it in abundance with Fleet Prices was refreshing. There was a slight delay around the time of the finance documents but I think that was more to do with Arval not telling Fleet that they had received everything that they needed. The car was delivered clean and in perfect condition with 247 miles on the clock. It would have been nice to have put those miles on myself but that obviously would have required transport delivery. Maybe that could be an additonal option you could offer to customers if they required it?
Otherwise I really can not complain. See you in three years.
I LOVE my car! Thank you for all your help with it!!! Much Appreciated!
I would like to thank you and your staff for keeping me informed from the first telephone call to Leo Nicodemou to the delivery of my new Mercedes E Class Estate.
As always, I was informed of approximate times of delivery and was shown around the car with the driver on its arrival.
A very professional service and will recommend Fleet Prices to anyone requiring a lease car.
* All offers are subject to change at any time, you must be 18 or over and finance is subject to status, vehicle availability and terms and conditions apply. You will not own the vehicle and there will be no option to buy it at the end of the contract. We can introduce you to a limited number of finance companies, a commission may be received. Failure to maintain payments may result in termination of your agreement and the vehicle being returned, this could affect your credit rating and make it more difficult to obtain credit in the future. All prices correct at time of publication. All vehicle images and car descriptions on this site are for illustration and reference purposes only and are not necessarily an accurate representation of the vehicle on offer.
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