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Thanks for this follow-up. The whole experience has been exceptional, every member of your team I've had to interact with has always been on top form. I've passed particular praise onto your support team via Wyn for their consistently timely and informative updates during the delivery process.
For an end to end process which clearly involves a great deal of third parties and communication between them all, you've clearly got a well refined workflow in place which really does shine through.
I very much look forward to having the pleasure of using your services again in the future.
I am very happy with the service I have received from fleetprices, including the updates and quick responses to any queries I have had. I am really happy with the car, but I was quite disappointed with how dirty it was on delivery after having been driven from Brighton.
Overall I am pleased and will be using your company again in two years.
The car arrived absolutely fine, I think your service and support has been excellent through out, so thank you.
Thanks Rachel, yes all delivered fine, very happy with the service
Thanks for your help
Hi Rachel - Just to confirm i received the car this morning without any problems. Thanks for your assistance during the process.
All received and in order.
Katharine - thank you for your patience and getting this over the line. I am one very happy customer!
Speak in 4 yrs!!
Thank you for getting in touch and apologies i have not replied sooner but i am out of the UK working.
We cannot thank your company enough and dealing with Fleet Prices was so easy and the level of customer service was excellent. I originally used the search engine - Contract Hire and Leasing and the prices quoted for the BMW 330D Xdrive were fantastic.
However after i had registered my interest i received a call from Leo advising that the prices online were wrong and this was due to an error by the finance company. At this stage i thought about looking elsewhere but Leo asked to leave our request with him and he would look into a bit further. He was true to his word and came back with a fantastic lease deal that was not much higher than the original price i had seen online.
I have already thanked Leo on the phone but if you can pass on further thanks as i did make him work hard on the options list and he gave us advice as we went along and we even changed colours and trim two or three times and the final price was something we could afford every month.
After dealing with Leo i was passed over to the support team (Rachel, Claire, Rochelle & Rebecca) and they looked after me every step of the way and nothing seemed to much trouble and i had weekly updates regarding the cars progress for delivery. The big thing for me was trying to get the car delivered before the April 1st VED changes and avoid the higher costs because the car was over £40000 in value.
I know that Leo and the Support team worked with David Codman at BMW Scunthorpe to get the car delivered in time.
I understand it is not common practise but we asked Fleet Prices and BMW Scunthorpe if we could pick up the new car in person. I am sure you will agree there is something special about picking up your new car and that new car feeling. So we must pass on thanks to everyone involved for letting that happen and the new car is fantastic and a step up from our previous family SUV😊. Leo even phoned me on the day of pick up to make sure everything went smoothly.
The finance company Arval are also very good and no problems in dealing with them so far at all.
So please thank everyone again and we will be looking for a 2nd car at some point this year and I will be contacting Leo and the team and see if they can secure us another excellent deal.
Just wanted to say thanks for all your hard work getting this sorted. The car arrived today and it is fantastic and even better than I thought it would be.
Hope you have a great Xmas and happy new year.
Yes it arrived yesterday nice and early....was in it all day, it's fantastic and I'm very pleased. Will definitely contact you again when the lease is up.
Thanks for all your help.
Thanks for your email. I have set out a testimonial as follows:
This is the first time I have used the personal contract hire route to acquire a new vehicle. I would have no hesitation in recommending Fleet Prices to anybody thinking of doing the same.
From my initial enquiry through to delivery of the vehicle, the process was simple and easy to follow. Thank you to Leo and Jessica who provided regular updates on progress all the way through to delivery. The car was delivered on time and at the quoted rates.
* All vehicle images and car descriptions on this site are for illustration and reference purposes only and are not necessarily an accurate representation of the vehicle on offer.
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