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Morning Anissa, everything was perfect on Friday, I had a good run out with the kids on Saturday in it and it's turning some heads in my street :)
Many thanks for the ease with which this was handled - my first lease car.
Good afternoon Steve,
I'd like to share feedback on Anissa over the past 2-3 months since I ordered a Seat Leon.
Anissa is extremely organised, efficient and overall a pleasure to deal with. She is always ahead of the game and responds immediately with any queries that I have. Nothing is too much trouble for her.
I manage a customer services function and great customer service is my priority…. I wish I had twenty Anissas in my team – she is exceptional!
Please share with her how pleased I have been with the service that she has provided……I'm sure this isn't the first email you've received singing her praises and it surely won't be last J
Just to say in the main I found the whole process was handled very well by Anissa was a fluid delivery date but I understand that was VW but I will using fleet prices again when this current lease is due to expire
Yes, the delivery driver was great and she turned up on the dot of 8am as promised. Really pleased with the car too - thanks again for your assistance.
Yeah everything went smoothly, very happy with the new car.
Thanks for getting in touch.
I've had a really good experience and great service from your team. Leo was really helpful in checking out a number of different options for me and then once I'd placed an order, Katie was really good in responding to requests about delivery dates and she was really proactive. Leo called to check if received the car and I was happy with it. The service was really good and I'll definitely look to use you again when this lease is up and would happily recommend your team.
Hope that's helpful,
Everything is fine thank you! The delivery company you use are excellent the driver even stopped to help install the sat nav! Brilliant customer service!
Love the car. Took out the gap insurance just in case. Service was excellent. Delivered a little earlier than expected but neighbour was able to sign for the car.
Hadn't realised how good leasing is! It will definitely recommend to friends!
I just wanted to let you know the car was delivered yesterday and I'm really pleased with it. Thanks for persevering, I think it's been worth the wait. It should also keep me out of your hair for 18 months.
I only have one question on the maintenance. I haven't received any information from Arval on how this works or contact details should any maintenance be required. Should they send me something?
From our first contact with Ashley to having the new car delivered on the 24th, it has been a very easy and stress free experience. Ashley was so helpful in ensuring all the paperwork was sorted and I got the car I wanted.
I would definitely use you again and also recommend your services to others.
* All vehicle images and car descriptions on this site are for illustration and reference purposes only and are not necessarily an accurate representation of the vehicle on offer.
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