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I'm very happy with the car, it's the right choice for us at the moment and having had two Audis I'm glad I chose BMW this time around. I have to say that the whole process has been very smooth. Leo was patient at the beginning as we played the familiar additional options dance and in the end I think I got the spec vs price just right. Once the order had gone through and I was passed over to the support team things continued in a similar vane. The support team were knowledgeable regarding my order and responsive to all of my queries. It seems to me that decent customer service is a bit of an elusive trait these days, to find it in abundance with Fleet Prices was refreshing. There was a slight delay around the time of the finance documents but I think that was more to do with Arval not telling Fleet that they had received everything that they needed. The car was delivered clean and in perfect condition with 247 miles on the clock. It would have been nice to have put those miles on myself but that obviously would have required transport delivery. Maybe that could be an additonal option you could offer to customers if they required it?
Otherwise I really can not complain. See you in three years.
Thanks for your email.
Everything's great everything so far.
Everything as expected on delivery, and very happy with the car.
Also, would like to thank you all for the service so far, great communication throughout and very happy with the outcome.
I will certainly look into the GAP insurance for piece of mind.
I just wanted to say thanks for getting the VW sorted for me and how pleased I am with it !
We got delivery of the car and it is terrific. Unfortunately there is a small dent on the interior that Ive raised with Paul.
Id like to put on record my thanks to Paul Phillipson.
The car took a little over a year to secure due to me constantly changing my mind and bring uncertain about finances.
He treated me with the utmost respect and decency, never once making me feel like I was wasting his time.
He was always contactable and made the whole process fluent and easy.
He is a credit to your company.
Forgive the delay in responding; the delivery went well, appreciated the drivers 'eta text message'.
The car is great and my wife is very happy. Thank you for your assistance in getting us this far.
My Kuga was delivered at 8.45 am on Friday 23rd September. The driver contacted me approximately 40 minutes
beforehand to confirm arrival time. I was impressed with his attitude and co-operation.
This is my second leased car from Fleet Prices and I can say that on both occasions I have been very happy with the manner
in which the process has been carried out from start to finish. Your staff have been very mannerly and co-operative and have efficiently
dealt with any questions I have raised.
Well done everyone.
This is only my second time leasing a car, so I am still relatively inexperienced. My first contact with Fleet Prices was through Carl Barton back in October 2017. I was first attracted by the prices for specific deals displayed on the website but, after talking to Carl, I felt he was very helpful and managed to get me a very good deal on the Skoda Octavia, which I ended up going for. Other companies I spoke to could offer similar deals but I felt Carl was far more engaging and willing to respond to queries so I opted to stick with Fleet Prices. He explained everything and took me through the initial steps up to ordering my new car. I specifically requested that my car not be delivered before April 2018, when my then current lease was due to end.
Throughout the subsequent months, I appreciated the mails keeping me up to date with the progress of my order and expected delivery dates. I always found the team helpful when I had queries.
In the run up to my current lease deal ending, I contacted Alisha (who had been sending me progress updates) to ask if it would be possible to have the Skoda delivered on the 28-March, the same day my current car was now booked to go back. It was quite late notice but she spoke to the supplier and managed to arrange delivery for that exact day, which worked out perfectly for me!
All in all a great and very straight forward experience. I found everyone I've dealt with very helpful and willing.
In 18 months time I'll definitely be speaking to Fleet Prices again to arrange my next lease.
Absolutely delighted with the service throughout. Chris kept us up to date appropriately. At no point was I in the dark with any of the process. A first class service.
Early days but delighted with the car everything my wife and i wanted.
Just felt sorry for the delivery driver who had to get a bus back home as there was a change in his plans.
Thanks to all at Fleetprices.co.uk
Yes, all went well. Very impressed with the delivery service.
Thank you very much and I'll let you know if there's anything I need.
I received my vehicle and all has gone to plan and very smoothly.
My thanks to Fleetprices...a very well managed process
* All offers are subject to change at any time, you must be 18 or over and finance is subject to status, vehicle availability and terms and conditions apply. You will not own the vehicle and there will be no option to buy it at the end of the contract. We can introduce you to a limited number of finance companies, a commission may be received. Failure to maintain payments may result in termination of your agreement and the vehicle being returned, this could affect your credit rating and make it more difficult to obtain credit in the future. All prices correct at time of publication. All vehicle images and car descriptions on this site are for illustration and reference purposes only and are not necessarily an accurate representation of the vehicle on offer.
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