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Thank you for your email, I am indeed very happy with my new car!
With regards to feedback I would like to say how professional and helpful Carl Barton was at the beginning of the process way back last year and patient he was while I was deciding which vehicle to go for. Unfortunately there was a delay in the vehicle delivery but I was kept regularly updated by your admin team.
just to let you know was very happy with all my dealings with fleet prices during the process of leasing my first car. I corresponded with Mike Tibbs from the start and found him more than helpful with any questions I had and was very informative in letting me know how things were progressing during the time between ordering the car and the delivery of it . I would not hesitate to recommend fleet to anyone I know who are looking to car lease and will be looking to forward to using you again at the end of my current contract.
Yes we are in receipt of the vehicle now and my wife is very happy with her new car.
Thanks for all your efforts.
My name is Simon Whitehead and I recently became a customer of Fleet Prices and wanted to provide some feedback on one of your team - Anissa Elmecheri.
I had spoken to four other companies before speaking to Anissa and it was unfortunately exactly what you expect, someone picking up the phone with no enthusiasm or personality, not listening properly and telling me I am the 100th person to call about a Golf R today. Then Anissa responded to my enquiry and we spoke on the phone. What a breath of fresh air! I really got the sense she was excited to speak to a new customer and understand my needs and what I was looking for. Engaging, informative and a lovely person to speak too.
I have never leased before and was a little nervous and unsure but all my questions were answered perfectly. Each time Anissa said she would call or send an email it was on time – this makes a huge difference and I feel a valued customer. I actually had a cheaper quote that I found during my ongoing conversations with Anissa but decided on Fleet Prices based on the service and confidence Anissa gave me.
As a sales manager myself I would not hesitate in hiring someone of her calibre and if my team of 15 were all like her, I am sure my quarterly bonus would be through the roof!
Please share this feedback with her and give her the recognition she clearly deserves!!!
Service from your end in terms of the calls and mails was excellent. Rochelle (and others) were great when we had the “log incident” when it seemed to be me versus the dealer, so that support was much appreciated.
Katharine was great during the initial setting up process and her response times are second to none. I haven't seen a better deal on the car yet either, so I would certainly come to FP again if we go the leasing route next time.
Just to let you know, I'm very happy with the car. I was also very pleased with the customer service I received from Peter- professional but friendly. Also prompt email
Mrs Angela Jones
Everything went to plan, very happy.
Great support and comms from all your team including Leo, Rachel and Rebecca.
Thank you both for your messages and offers on further support. I'm glad to report the delivery was problem free and we are very happy with the car. I'll let you know if any problems or queries do arise but for the moment at least you have a very satisfied customer.
Thanks for the e-mail. With regard to your request for feedback, I am very happy with the service that Fleetprices provided. I dealt with Leo, and the date that he gave me for delivery of the A180 when I first enquired back in January of early June was spot on. I was kept informed of progress of my order and my car was delivered on time, to my door - I don't think you can get better than that. Although I wasn't at home, the delivery driver took time to explain the car's key points to my wife, though as she doesn't drive I think most of it went over her head!
I have recommended you to one of my colleagues, though he is only tentatively looking at the moment, but I will definitely recommend Fleetprices if the subject of leasing comes up in future.
I found the service through Fleet straight forward and very efficient - my customer advisor Michael was attentive and kept me right all the way through the process. Thank you, I will use you again.
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