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I couldn't fault the service at all, Craig Charlesworth was reliable and efficient from my first enquiry to him. The car was delivered on time and the driver was lovely, taking the time to explain everything to me (even after driving 5 hours!). The car itself is perfect, exactly what we have been looking for.
As I have said to Craig, I would happily refer your services to anyone I hear of in the future who is looking to lease a car.
With kind regards
Apologies for the delay in replying I have just been a little busy at work. I'm really enjoying the car.
Delivery was perfect on the day, being first thing in the morning which gave me a day to explore the vehicle and get used to it.
I would like to thank all of your team and in particular Leo who dealt with the process of the order, and all my enquiries. Leo was professional and courteous throughout all my dealings, responding quickly to both emails and telephone calls. The only downside was the slight delay in obtaining the vehicle which was in fact down to the forms from Arval which in my opinion were not fully explained in the email from Arval, this is also due to me not using ecosign documents previously and my own error in the completion of the form.
Overall it has been a great experience and I have been happy to recommend your company to other colleagues due to the professional service I have received.
I would again like to thank your team and specifically Leo for such a smooth transaction and I will certainly come back for another vehicle once this lease is concluded.
Sorry this is late but I've been away for a week!
Everything went very smoothly from beginning to end. Your guys Andy, Amy et al are a credit to your organisation.
Thanks for everything.
Again, fantastic service and great communication regarding the order and its progress.
Driver very pleased with the vehicle
All round, great job !
I have to say it has been a please to deal with Rachel and the rest of your team. The whole process has gone smoothly and the price I got was very good. I have now also ordered more vehicles from you.
I will pass on your companies details if any asks who to lease vehicles from.
Thank you, the car arrived on time 12.30 after being given a PM time slot, as I had the day off I drove out to the peak district, and the Queen was at Chatsworth , didn't she her, but had a pub lunch. The car is great but takes a while to get used to all the gismos, the park brake was a little awkward and not fathomed out the Stop Start, but think it might not be stopping because of the Air Con being on, these are both very different in the way they work compared to our Freelander.
Apart from delivery note I signed nothing more, so assume I'll be invoiced for the large upfront payment or that it will be taken from my bank in the same way as the regular monthly payments.
You have been excellent throughout the process and have handled the long process with excellent customer care, making waiting worthwhile.
I sent a thank-you to Rachel, and said I was very happy, and would recommend you to others. I was looked after extremely well by Rachel, and was dealt with on an individual and personal basis, rather than feeling like just another customer / transaction.
Just to say that Chris is a credit to your team. He was patient, helpful and understanding with my quote.
The car arrived absolutely fine, I think your service and support has been excellent through out, so thank you.
Car was delivered yesterday morning and we are very happy with it.
Thanks and best regards
* All vehicle images and car descriptions on this site are for illustration and reference purposes only and are not necessarily an accurate representation of the vehicle on offer.
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