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Thank you for all youve done for me in receiving my car on time, I absolutely love the car, the team worked fantastic on behalf.
Car has been delivered and all went very smoothly with no issues whatsoever. It's so far been a real joy to drive and has been a nice change from the previous lease (Audi A6).
Just to say the vehicle arrived today and my wife and I are delighted with it.
I'd like to take this opportunity to thank you for an excellent, well guided service with friendly and patient support through the fairly complex business of setting up this contract. As a beginner to this way of obtaining a vehicle I found this most helpful. Thank you also for your reassurance that you will be there for us during the life of contract if any issues should arise. Again, this continuity and single point of contact is further reassurance to us.
I would and will certainly recommend your services to friends, family and colleagues looking for a good deal and good service.
In terms of the experience I would say it was first class, Michael Tomlin took my initial request for information and ensured I had the required quotes and any further support information very efficiently. He also worked under my constraints being available by e-mail only most of the time as I was busy deploying various services in different areas around the country and not always available by phone.
He was as honest as he could be - I probably could have found a better deal but he came across as the more professional and therefore trustworthy of the pool I was dealing with at the time. All arrangements went smoothly and he was able to answer what probably seemed like obvious queries in a timely manner and without fluster.
The delivery went smoothly, it was early and to be honest I was still abed, but the chap waited a few minutes for me to rise, showed me around the vehicle and pointed out the controls of note, access to the boot etc and we walked around - in the rain - to confirm all was well.
As mentioned to Michael in a note last night, the vehicle is a huge hit not only with myself for the quality and driving experience, but the family are very much enamored by it - more so even than the most recent Scirocco which previously held the top position.
To date then nothing but a positive experience all round from Fleetprices and Mercedes, and if asked I will certainly recommend your services.
Good morning Anissa
Delivery went well of the new car they were with us by 10 am.
I love it.
Thank you for all your help again with sorting this.
Just a quick note to say thanks for arranging the car for us - my wife loves it, and the whole process was really painless, so that was great.
Thank you so much for all the assistance of the team in finding me the right car for a great price, you have been great. A special thank you to Carl for all the emails and calls and making everything run smooth.
Many thanks and kind regards
Melissa Kendall Manser
Overall I would have to say that I was very pleased with the support and assistance that I received from your team. The way that you have the customer support organised worked well for me and your staff were all very responsive to any issues or queries that I had. Calls were always answered and emails responded to very promptly, so I would be pleased to tell my friends to consider using your service. The price was very keen and the options clearly explained.
Overall very pleased, and the car is pretty good too.
Overall very happy with the experience. This is the first time that I have used Fleetprices and indeed the first time I have taken on a car through a leasing scheme (I have had company cars for the last 20 years). I chose Fleetprices on the recommendation of Richard Marston.
A couple of comments that I hope will taken in the spirit in which they are offered (to improve an already good service):
- I would have liked to have been kept better informed on the status of the delivery date, and
- For me as a first time user, more easily accessible information regarding what my own obligations were would have been helpful; e.g. that I had to arrange for the insurance.
However, Craig Charlesworth was always very courteous, helpful (and patient!!) and I would certainly use Fleetprices again and recommend them to friends.
With my thanks and best regards,
The delivery of the car was exactly as promised and we are very pleased with it. Katharine was extremely helpful in sorting out the deal for us and if you could pass on our thanks I would appreciate it. I will definitely consider using your company
Again in the future.
* All vehicle images and car descriptions on this site are for illustration and reference purposes only and are not necessarily an accurate representation of the vehicle on offer.
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